The UCSF IT Service Desk is a one-stop-shop for all IT needs. With a customer base of 40,000 users, we handle more than 20,000 contacts per month received through multiple inbound channels (e.g. Phone, Web, Email, Chat).
We provide technical, application, and business support to our customers spanning UCSF Medical Center, UCSF Benioff Children’s Hospital, Benioff Children’s Hospital of Oakland, UCSF Campus/School of Medicine, and Zuckerberg SF General Hospital. We are one of few organizations within the Academic Healthcare space with a consolidated Service Desk that supports clinical, research, and academic environments. With an overall customer satisfaction rating of 95%, we take pride in our work!
- This position requires flexibility to orient and work at all UCSF Medical Center locations.
- 3+ years of experience in IT support
- Minimum 1 year of Epic support experience
- Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment
- Demonstrated proficiency in supporting mobile devices such as iPhones and Androids
- Broad knowledge of enterprise systems and how they related to one another
- Demonstrates problem-solving skills
- Excellent communication skills in both verbal and written
- Bachelor’s degree or equivalent training in a related area
- Working knowledge with ITIL processes such as Change Management, Problem Management, and Incident Management
- Experience working in academic health care, healthcare, or university environment
- Experience working in a Service Desk, Help Desk, or Call Center environment
- Microsoft Support
- Apple Support
- ITIL Foundations
- HDI Support Center Agent
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
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