Booking Agent - Remote Position
Posted on Indeed on Apr 19, 2021

Our Company is looking for caring, dependable, and well-spoken individuals to join our growing team. Work shifts (require to be online, by computer) 10.00AM-4.00PM and 4.00PM-10.00PM (Pacific Standard Time) at least 3-4 days a week (according to the work schedule). Candidate must be available on the weekends. This position is "work-from-home" and requires a computer with wired (not WiFi) fast and stable internet connection, headset and Android supported phone to use our VoIP phones, as well as to access our software remotely.

Pay rate is based on a certain commission from the booking sales.

The candidates must be able to understand instructions, scripts and protocols (about 100 pages in total) and pass the test.

IMPORTANT! All applications must include an answer about current weekly availability. Otherwise your application will not be considered.

Qualifications:

- Excellent english

- Experience in customer service/sales 2 years minimum (Required)

- Spanish Language is a plus

- Experience in Outlook, social media posting, computer etc.

- Excellent listening, typing and oral communication skills including the ability to speak clearly and with proper telephone etiquette to both clients and their callers

- Capable of making quick decisions based on client and company guidelines

- Ability to follow telephone scripts

- Maintain a professional, empathetic and friendly attitude

- Self-starter and self-motivator with a strong, positive work ethic

- Attention to details

- Goal oriented and willing to take on new challenges as the position and company grows

- Strong organizational and planning skills - Punctuality and attendance Responsibilities:

- Answer clients requests via phone, text, email, social media in a timely manner

- Scheduling appointments via online booking application

- Make outgoing calls to relay messages to the appropriate person based personalized business guidelines

- Contribute to and help manage company social media pages Virtual Office, work from home.

Job Types: Part-time, Contract

Pay: $15.00 - $20.00 per hour

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

Supplemental Pay:

  • Commission pay

Application Question(s):

  • Please provide your current/planned availability Monday-Sunday (including exact hours) in Pacific Standard Time

Experience:

  • Customer service: 2 years (Required)
  • Sales: 2 years (Preferred)

Language:

  • English (Required)

Work Location:

  • Fully Remote

Hours per week:

  • 10-19
  • 20-29

Paid Training:

  • No

Management:

  • Team Lead

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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