Part Time - Technical Support Rep (Remote)

Published date Posted on Indeed on Oct 15, 2021 (55 d ago)

Metispro Corp. is a Point of Sale System Solution company based in Berwyn PA. We are looking for a part-time contract or salaried Customer Service Representative who can communicate with clients and perform troubleshooting with POS issues including basic network connectivity issues.

Office Hours for this Job are (8 AM - 5 PM ET). Sunday and Monday. This job may have 20-24 hours in the future.

Additional responsibilities for the position include:

Resolving Trouble tickets with the given SLA
POS Programming - Data Entry
Troubleshooting POS issues
Communicating with clients
Understanding POS reports
Scheduling Installs and equipment activities
Technical documentation

This is a great opportunity for someone who is looking to start their career in software support. You should have an interest in learning mobile technology. Our solution works on Android and iOS platforms and most of the troubleshooting requests are very basic in nature. If you have worked in a restaurant or in a retail environment, you will be able to learn our POS quickly.

Part-time hours: 16 per week

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Schedule:

  • 8 hour shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Technical support: 1 year (Preferred)

Work Location: Remote


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