Remote Tier 1 IT Service Desk Technician

Published date Posted on Indeed on Jan 21, 2022 (116 d ago)

US Citizenship required.

The A+ certified Tier 1 Service Desk Technician will support client by providing Tier-1 help desk support via telephone, self-service incidents/requests, ServiceNow Chat, and email.

  • Troubleshoot and resolve issues with laptop PCs, iPads, air cards, portable monitors, printers, scanners, laptop docking stations, iPhones, and Android mobile phones.
  • Submit tickets as soon as the contact is received and capture all the required customer and issue information outlined in the service desk SOP.
  • Update the relevant knowledge-base article, if necessary after closing the incident, to ensure its accuracy. If a KBA does not exist, work with the Service Desk manager to create one.

Qualifications

  • 2 to 4 years' experience providing user support in a Service Desk Environment.
  • Experience with a ticketing software ServiceNow, Remedy.
  • CompTIA A+ Certification.
  • Knowledge of Microsoft operating systems.
  • Knowledge of commercial off-the-shelf (COTS) applications (such as Adobe Acrobat and the Microsoft Office suite), and networking. (Remote connectivity, VPN)

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • Due to the needed security clearance, U.S. Citizenship is required. Are you U.S. Citizen?

License/Certification:

  • CompTIA A+ (Preferred)

Work Location: Remote


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