Senior Practice Manager - CDA WEST Region

Published date Posted on Indeed on Jun 27, 2022 (48 d ago)
  • 15+ years design/implementation/consulting experience with distributed applications
  • 15+ years of experience in infrastructure architecture, database architecture, applications, and networking
  • 10+ years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing roles
  • 10+ years of managing high-performing teams
  • Experience with software development life cycle (SDLC) and agile/iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc.
  • Working knowledge of software development tools and methodologies
  • Customer facing skills and experience within customer’s environment, driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
  • Hands-on experience leading the design, development and deployment of business software at scale or current hands on technology infrastructure, network, compute, storage, and virtualization experience
  • Ability to travel to client locations when needed.
  • Outstanding customer relationship management, sales, delivery experience and collaboration skills
  • Demonstrated ability to think strategically about business, product, and technical challenges
  • Consulting practice leadership as manager of managers; team size &gt50 and P&L responsibility
  • Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPAA etc.)
  • BS level technical degree required; Computer Science or Math background preferred

Job summary
“Alexa, help me transform and optimize my business leveraging AWS from a people, process AND platform perspective!” AWS is known for its unwavering customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and re-architecting critical processes to complement the new cloud paradigm.

AWS Professional Services team members leverage their deep knowledge of AWS technologies in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. Helping make customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives our teams to explore new frontiers in leveraging AWS for our customers.

The Customer Delivery Architect (CDA) is principally oriented around a qualify-deliver-manage model, responsible for partnering with a Professional Services leaders to dive deep into a customer’s business challenge, to collaboratively propose and pre-qualify a particular set of outcomes that would result from a formal Professional Services engagement. Thereafter, the CDA remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.

This Practice Manager role will hire and develop the best team of individual contributors that are a blend of pure consultant and selling role. It is an individual with a unique hybrid of Cloud platform expertise and hands-on building modern applications, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.

Do you have what it takes to bring yourself, your customers, and your team to the next level?

ROLE AND RESPONSIBILITIES
  • Hire, develop, and lead a team of CDA across a geographic region
  • Contribute to the growth strategy for customers, partners, and AWS related to the CDA role
  • Assess and improve Amazon's processes to enable scale across Professional Services
  • As a key member of the Account and Professional Services Delivery teams, ensure success in designing, building, optimizing, transforming or otherwise migrating applications, software, and services on the AWS platform
  • Educate customers on the value proposition of AWS
  • Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proof of concepts
  • In partnership with the ProServe leadership and account team, formulate and execute a strategy to accelerate customer outcomes through the adoption of AWS in conjunction with Professional Services engagements
  • Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
  • Capture and share best-practice knowledge, sales and delivery content amongst the AWS Professional Services community and this team of CDA's
  • Interface with senior business leaders within Enterprise customer to ensure our AWS capabilities are aligned to AWS’s overall cloud strategy and be the technical subject matter expert for AWS’s Go-to-Market working directly with potential and existing clients.
  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.
  • Enterprise IT management frameworks (e.g. ITIL v3 processes).
  • Broad Enterprise systems experience including SAP, Oracle, MSFT and custom Java/.NET applications.
  • Designing, building, and operating global IT infrastructures.
  • A proven track record of managing and delivering large-scale enterprise IT projects.
  • Demonstrated ability to adapt to new technologies and learn quickly.
  • This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.

  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role
  • Experience architecting/operating solutions built on AWS
  • Presentation skills with a high degree of comfort speaking with Executives, IT Management, developers and business leaders
  • Ability to understand and articulate business impact of technical decisions
  • Managing executive Customer relationships and key business stakeholders.
  • Delivering IT Strategy & Consulting services
  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.
  • Enterprise IT management frameworks (e.g. ITIL v3 processes).
  • Broad Enterprise systems experience including SAP, Oracle, MSFT and custom Java/.NET applications.
  • Designing, building, and operating global IT infrastructures.
  • A proven track record of managing and delivering large-scale enterprise IT projects.
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Experience migrating or transforming legacy customer solutions to the cloud
  • Strong verbal and written communication skills
  • Demonstrated ability to think strategically about business, product, and technical challenges
  • MS degree desired

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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