Technical Delivery Manager, AWS Managed Services

Published date Posted on Indeed on Jun 30, 2022 (45 d ago)
  • A Bachelor’s Degree in Computer Science or Computer Engineering or relevant experience.
  • Minimum 2-year experience supporting public cloud service technologies or comparable advanced certification.
  • 6+ years of experience working in a customer facing service delivery/technical account management role with high level of accountability.
  • 6+ years technical program management experience.
  • 6+ years of experience in a customer facing technical role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.
  • Hands on experience leading large-scale Cloud based IT transformation projects.
  • IT Process Design Experience.

Job summary AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure. We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. On a typical day a Technical Delivery Manager is working with customer as a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. You will be supporting AMS delivery engagements that will be led by our partners and ensuring successful delivery through all phases of the implementation life cycle. You will work closely with other teams to ensure that the enablement of the customer’s environment are smoothly executed. You will work hand-in-hand with senior executives on opportunities to improve customers’ IT services. You will work across customer organizations, partners and multiple teams to ensure customers’ infrastructure and applications are well designed and scale to the needs of their business. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS. You must possess customer facing skills that enable you to represent well within a customer’s environment and drive discussions with senior personnel regarding program delivery, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the cloud. You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you: • Earn a Trusted Client Advisory relationship with our clients and team. • Work with customers to provide visibility and guidance through regular Operational Service Reviews and Reporting. • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning. • Advise customers on operational and tactical issues. • Promote the change management process of the customer’s environment to ensure success and service up-time. • Collaborate with application owners to develop and standardize test, upgrade, and release management processes. • Engage with Director and C-Level executives to understand business needs. • Address customer technical stakeholders on most issues. • Be the voice of the customer to ensure that the customer’s service level agreements are met. • Raise internal awareness of customer impacting issues, and drive the appropriate prioritization for fixes and/or responses. • Champion and advocate for customer requirements within AWS (e.g. feature requests). • Participate in customer requested meetings (onsite or virtual) • Triage technical issues. • Provide oversight of escalation, prioritization, and drive customer communication during critical events • Assist in Design/Architecture of AWS and hybrid cloud solutions. • Establish working relationships between other AWS account team members such as technical/business managers to achieve the best result for the customer. • Flexibility outside of business hours to help coordinate handling of urgent issues as needed.
  • Eastern or Central Time Zone Virtual Location Preferred
  • Technical Program or Project Management experience.
  • Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
  • Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables.
  • Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation.
  • Presentation skills; high degree of comfort with both large and small audiences.
  • High level of comfort communicating effectively across internal and external organizations.
  • Possess AWS Certifications.
  • Masters/MBA degree.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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