GEICO Technology Solutions is looking for creative and motivated Software Development Engineer to reimagine our customers’ contact center experience.
The Enterprise Voice team provides architecture, engineering, operations support, and software development for a highly available, high volume contact center.
- Experience with Amazon Connect and AWS services such as API Gateway, Lambda, Lex, X-Ray, Databases (e.g. DynamoDB, RDS), S3, Cloud Watch, Step Functions, AWS SDK
- 4 years of experience with object-oriented design, well-architected design, debugging distributed systems, reporting, CI/CD, and PCI/PII secure coding practices
- 4 years of experience supporting an enterprise-level organization
- AWS Certifications (Associate, Professional, Specialty level)
- Bachelor’s degree in Computer Science or equivalent professional experience
- 4 years of experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammar
- Experience and passion for influencing best practices and coaching/mentoring junior developers
- Experience developing automated test cases in Cyara or other automated testing tools
- Scripting experience using Powershell
At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO’s competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
Tuition Assistance including Direct Billing and Reimbursement payment plan options
Paid Training, Licensures, and Certificates
- Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire coverage to take effect.
The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area.
GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.
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Benefits SummaryCompetitive base salary plus annual bonusPaid time offEleven paid federal holidaysMedical InsuranceHealth Savings AccountRetirement benefits with employer contributionsDependent Care Flexible Spending AccountLife InsuranceShort- and Long-Term.
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