ATS’ IT Consultants are professionals of all levels who are self-motivated, excel in client relations and passionate about IT. In this role as part of the operations team, you will have responsibility for managing a variety of systems that ATS uses and provides to our clients. This is an internal position that will require interaction with clients when needed. The ideal candidate is a senior engineer who is comfortable working in a fast-paced environment and a constantly evolving network. If you have experience working for an MSP, you have seen the challenges of managing multiple client environments and have the passion to ensure environments are configured, secured, and monitored in an optional fashion, this is likely a good fit for you.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Lead onboarding of new clients to ATS systems and tools
    • New client environment discovery
    • Build recommendation list for client environment
    • Documentation of client environment with internal ATS repository
    • Manage transitioning of IT services
  • Manage server and Office 365 backups of client environments, including documentation, alerting configuration and auditing of configuration
  • Manage multi-tenant security products provided by ATS to clients
  • Manage multi-tenant network and system monitoring systems (NMS) for clients
  • Manage Microsoft 365 baseline configurations for client environments
  • Monitor client system performance and implement tuning as needed
  • Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices
  • Manipulate data from various sources and integrations with excel or scripting
  • Generate required documentation during audits
  • Participate in developing and maintaining technical documentation associated with client environments
  • Assist with developing automated processes
  • Present a security mindset at all times
  • Ability to identify security gaps within client environment configurations and provide remediation action items
  • Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans
  • Ability to work as part of a team to solve problems
  • Additional requirements may exist if offer of employment is extended

EDUCATION, EXPERIENCE & WORK REQUIREMENTS:


  • Bachelor’s degree in a related field or equivalent work experience
  • Azure Administrator / CCNP or progress toward Azure Administrator / CCNP is required
  • Microsoft Endpoint Management/Intune
  • Microsoft Exchange
  • SharePoint Online
  • Routers and routing protocols
  • Web application hosting (IIS, LAMP)
  • SQL Server
  • Remote support applications
  • Dell and HP Workstation/Server Hardware
  • Patch Management
  • Familiar with ITIL or other ITSM framework concepts
  • Strong technical writing skills

Preferred:

  • At least 5 years prior experience in a managed services provider environment
  • Windows Server with Active Directory
  • Office 365 and Azure AD
  • Azure
  • Network, Endpoint and cloud security concepts
  • Linux administration
  • Server and SaaS Backup software applications
  • VMware and other virtualization applications

PHYSICAL REQUIREMENTS

  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate and handle computers and components
  • Ability to lift and carry up to 50 pounds for moving computer equipment

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