Published date Posted on Indeed on Aug 06, 2022 (13 d ago)

Overview

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.
The Catalyst Team is seeking a Product Support Engineer to join our full-time team as full-time employee.

Concentrix Catalyst is open to remote locations, excluding Colorado.

Responsibilities

  • Assist with requests filed by end users of RyderShare
  • Troubleshooting and resolving errors, and throughout the work you must constantly log details for later analysis, reporting, and to provide end users with updates.
  • engage in issue analysis or implementing a resolution
  • assist other members of the team by contributing to product development and improving processes.

Qualifications

  • Service Now experiences preferred
  • Proficient in Data dog
  • Must have Knowledge of Kusto query language- KQL
  • required Azure Managed Grafana
  • Working experience in 24X7 support model
  • Exposure to microservices, API knowledge, Azure .
  • SQL and NoSQL Database experience
  • API Based application troubleshooting experience
  • Exposure to Cloud infra and Network components. Azure PaaS preferred
  • Knowledge on ITIL process, Change management , Problem management
~ In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Concentrix Catalyst are based exclusively on merit. Concentrix Catalyst does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.

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