Published date Posted on Indeed on Jan 05, 2022 (13 d ago)
Monster Lead Group Owings Mills, Maryland, United States
Monster Lead Group is the national leader in data and technology focused on outsourced mortgage marketing. With over 20 years of industry success, our strategies have helped produce over $17 billion in loan volume for our clients in 2020. Our team is made up of mortgage, technology and data experts who unite to fulfill our mission"to create abundant prosperity for our clients, our team and the company".
Since 2013 we've provided the mortgage industry with a data-driven direct mail solution and lead management technology. But forget about how fantastic our technology is or how good we are at managing complex data. You can't accomplish much without great people. And we have the best people in the industry.


Responsibilities

  • Overall support of all IT Services
  • Establish best practices and policies for inventory, ordering, and asset management
  • Monitor performance of information technology systems to determine cost and productivity levels, and make recommendations for improving IT infrastructure
  • Research, recommend, and implement IT-related upgrades of hardware/software/services or purchasing of other IT/agency infrastructure related items.
  • Train employees on both software and hardware, troubleshoot, and provide technical support when needed
  • Increase cross-team knowledge by developing and improving user friendly IT documentation.
  • SSO / Microsoft Azure Active Directory
  • Organizational IT internal controls, leading or creating ITGC (IT General Controls) Governance
  • Operational standards, policies, processes, and documentation
  • Administer enterprise applications including
  • Atlassian Suite (Jira Service Management, Jira Software, Confluence)
  • Adobe Products (Acrobat, InDesign Server, Creative Cloud)
  • ResourceSpace
  • Slack
  • Zoom, Zoom Room
  • SharePoint
  • Salesforce
  • KnowBe4
  • Manage external IT vendors, inclusive of:
  • Managed service provider
  • Outsourced application-specific support

Qualifications

  • Prior experience with:
  • Implementing SSO
  • Azure Active Directory
  • Managing enterprise level applications
  • Managing a help desk
  • Implementing internal IT controls
  • Researching and evaluating IT/applications solutions
  • Employee onboarding & offboarding processes
  • Managing IT vendors, inclusive of managed service providers
  • Conducting user-friendly trainings
  • Developing and implementing policies, procedures, and user documentation
  • Atlassian/Jira administration and automations
  • Agile: scrum and/or Kanban
  • SOC 2 compliance standards
  • Excellent written and verbal communication skills and presentation skills

Preferred Qualifications

  • Familiarity with administering applications in our tech stack (such as Zoom, Adobe, Slack, Salesforce, etc)
  • Experience with Asset Management
  • Microsoft 365 Certification
  • Microsoft Security Fundamentals Certification
  • ACP-120 Jira Administration for Cloud certification
  • Familiarity with BPMN standards

  • #LI-PT1
    #LI-remote

Beyond Just Work
We offer a competitive benefits package to ensure everyone on our team is supported with insurance options and flexible work schedules that promote long-term health and personal well-being. We also want our people to be fulfilled in and out of the office. For this reason, we strive to make sure everyone can see and feel the impact of their work and understand their customers and co-workers better. We foster a culture of growth, learning and caring. We work hard to create clear goals that allow every individual in the organization to make a significant rewarding contribution.
Located in Owing Mills, our office offers a casual work environment, free onsite gym access, gourmet food trucks four days a week, Costco membership and an onsite game room. We also allow for flexible remote telecommuting options for many of our positions.

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