Tier 2 Help Desk- Database

Published date Posted on Indeed on May 13, 2022 (11 d ago)

Description

This is a Full Time Telework position.

  • Troubleshoot incoming external email and calls pertaining to issues, and closeouts in the system.
  • Troubleshoot incoming internal users email and calls regarding processing payments, amendments, awarding, closeouts in the system and escalating issues that cannot be resolved.
  • Verify system outages and report to stakeholders regarding system availability.
  • Triage issues and forward notification if system is not functioning.
  • Assist personnel with updates to the application and processes as they changed as well as any workarounds that are required.
  • Provide guidance when requested to the development team to optimize the user experience.
  • Participate daily meetings with T3 helpdesk
  • Assist with testing the system when required.
  • Direct programmatic emails to the Program support helpdesk and answer emails that are technical in nature
  • Manage the Grants Management Division FEMA Go mailbox and forward appropriate emails to their respective departments.
  • Process FEMA Go User Access forms
  • Work with developers on rejected obligations
  • Run ADHOC reports for FEMA Leadership when requested
  • Run queries on the backend for user accounts

Requirements

  • Bachelor’s degree (or 6 years exp; or AS degree and 4yrs)
  • 3-5 years in a service desk environment
  • Must have a minimum working knowledge of Government processes
  • Tier I and Tier II help desk support
  • Public Trust Clearance

Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Loading...
Success
Error on reporting

Related jobs

Protocol Labs Protocol Labs |
|
7 d ago

About Protocol LabsProtocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates,.

Gopuff is seeking an experienced product leader to own and drive our Delivery Partner Experience Product strategy and agenda. You will be responsible for all products that interact with our delivery partners including the Gopuff Driver App, Pay, Onboarding.

Ensemble Health Partners Ensemble Health Partners |
7 d ago

Thank you for considering a career at Ensemble Health Partners!Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights,.

Crossover Health Crossover Health |
11 d ago

About Crossover HealthCrossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model.

The Brand Lab is Amazon’s custom development and prototyping team for advertisers and agencies. We focus on the conception, prototyping and execution of branded custom experiences across Amazon properties. In this role, you will be part of the US Automotive.

Great experiences are delivered one interaction at a time.Tactis is adding to its experience delivery team. We are recruiting for a Junior Software Developer to work with the Tactis Design & Engineering team on a variety of projects. In this role, you.