Program Manager II, Ring Insights

Published date Posted on Indeed on Jul 28, 2022 (13 d ago)
  • 3+ years experience in program or project management
  • Experience using data and metrics to drive improvements
  • Experience working cross functionally with tech and non-tech teams

  • 3+ year of experience in customer facing technical troubleshooting

Job summary
Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Ring Insights Team in supporting our product team in managing highly successful Alpha, Beta, and Delta tests that bring new products to market.

Key job responsibilities
  • Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week.
  • Build weekly detailed reports around feedback, survey results, and metrics captured during testing.
  • Ability to take action and ownership of situations with minimal guidance.
  • Monitor backend metrics for programs assigned.
  • Correlate backend metrics with tester feedback to identify trends.
  • Manage multiple project/programs simultaneously.
  • Create test plans for Alpha, Beta, and Delta Programs.
  • Create test cases with the Product Managers for the users to go through during the testing phase.
  • Create end of week reports for stakeholder for all assigned programs.
  • Attend weekly business reviews to review programs assigned with leadership.
  • Work with the logistics team to ship product for assigned programs.

  • Excellent written and verbal communication skills.
  • Ability to take action and ownership of situations with minimal guidance.
  • Impeccable organization skills with attention to detail.
  • Experience with data analytics, reporting results, and identifying trends.
  • Experience in product quality testing of software and hardware.
  • Experience conducting multiple programs at the same time while maintaining schedules and meeting deadlines.
  • Experience with Jira, Confluence, and Tableau.
  • Experience conducting User Acceptance Testing.
  • Experience conducting A/B testing.
  • Experience managing Alpha / Beta / Delta programs.
  • Experience handling Shipping Logistics.
  • Experience with working with Excel & formulas.
  • Knowledge of Ring Products / ecosystem is preferred.
  • Knowledge of Amazon Products / ecosystem is preferred.
  • Experience interacting with customers verbally and digitally.
  • Experience creating public facing communications.
  • Experience working with various stakeholder teams (product, engineering, marketing and design).

The pay range for this position in Jersey City is $81,000-$112,000/yr. However, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

The base pay range for this position in Colorado is $74,000-102,000/hr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Amazon's internal or external careers site.



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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