ServiceNow Function/Technical Consultant (Remote)

Published date Posted on Indeed on Jul 28, 2022 (13 d ago)

Senior level functional/technical consultant with about 5 + years of expertise in Service Now

Back end functional/technical role and the consultant should thoroughly understand the data and logical flows for Service now

The client already uses ServiceNow and requires an expert who can understand their setup and provide enhancements and improvements to the functionality

Ability to configure ServiceNow

Requirement gathering and design functional flow for catalog items

Monitoring of production Service Now instance and its stability

Developing and testing for new requirements in Service Now

Incident, Change management modules are used extensively

Plan for release and enhancements and bug fixes

Able to create a dashboard with metrics and create reports and schedule them for daily, weekly or monthly notifications

User and group administration in ServiceNow

Inbound Email Actions

Work on Adhoc requests and escalate them to Service Now support

Troubleshoot issues reported on Service Now

Communicate details between client and Service Now support team

Participate in all Service Now support team calls

Job Type: Contract


  • 8 hour shift

Application Question(s):

  • Ability to set up Dashboards and Reports in ServiceNow
  • Have you worked on Service now Workflows?
  • Have you worked on Incident, Change management modules?
  • Have you worked on ServiceNow Catalogs


  • Bachelor's (Required)


  • ServiceNow: 5 years (Required)

Work Location: Remote

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