Startup firm is seeking an Implementation Support Specialist to join our growing team. This exciting opportunity is open to US-based candidates with a full-time remote atmosphere. This role will work with customers in the Home Services Industry using ServiceTitan CRM software and report directly to the Implementation Manager. The candidate will build rapport with our clients to ensure the successful implementation of projects within the software. This will be achieved through understanding the client's business goals, developing a strong relationship, and executing software configurations.
Skills and abilities:
Strong organizational and time management skills
Ability to talk technical details with internal and external partners
Strong technical aptitude
Ability to work independently
Critical thinking and the ability to solve complex problems
Advanced level Excel knowledge
Home Services experience
Responsible for carrying out customer project and administrative needs in ServiceTitan
Create and schedule custom reports
Manipulate back end settings to complete the project goal
Help create training material as needed
Be able to identify areas of account enhancement and communicate back to the implementation manager
Job Types: Full-time, Part-time
Pay: From $30.00 per hour
- Monday to Friday
- How many years do you have worked in the Home Services Industry?
- What role did you hold in the company?
- Please explain what role you had in your company as it pertains to ServiceTitan?
- What is your favorite ServiceTitan feature and why?
- ServiceTitan: 2 years (Required)
- Home Services Industry: 2 years (Required)
- Fully Remote
Work Location: Remote
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