Published date Posted on Indeed on Oct 06, 2021 (19 d ago)

Startup firm is seeking an Implementation Support Specialist to join our growing team. This exciting opportunity is open to US-based candidates with a full-time remote atmosphere. This role will work with customers in the Home Services Industry using ServiceTitan CRM software and report directly to the Implementation Manager. The candidate will build rapport with our clients to ensure the successful implementation of projects within the software. This will be achieved through understanding the client's business goals, developing a strong relationship, and executing software configurations.

Skills and abilities:

Strong organizational and time management skills

Ability to talk technical details with internal and external partners

Strong technical aptitude

Ability to work independently

Critical thinking and the ability to solve complex problems

Advanced level Excel knowledge

Home Services experience

Main Duties

Responsible for carrying out customer project and administrative needs in ServiceTitan

Price Books

Customer Memberships

Design forms

Create alerts

Create and schedule custom reports

Manipulate back end settings to complete the project goal

Help create training material as needed

Be able to identify areas of account enhancement and communicate back to the implementation manager

Job Types: Full-time, Part-time

Pay: From $30.00 per hour

Schedule:

  • Monday to Friday

Application Question(s):

  • How many years do you have worked in the Home Services Industry?
  • What role did you hold in the company?
  • Please explain what role you had in your company as it pertains to ServiceTitan?
  • What is your favorite ServiceTitan feature and why?

Experience:

  • ServiceTitan: 2 years (Required)
  • Home Services Industry: 2 years (Required)

Work Location:

  • Fully Remote

Work Location: Remote


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