Tandem Theory is made up of people just like you – smart, funny folks who know that building an agency is and should be a fun endeavor. Working here is very much like working for a startup – things move quickly, and you get to wear many hats. You’ll get the opportunity to work on high-level projects, and the opportunity to engage directly with clients. Tandem Theory offers a flat, collaborative working environment, right from the comfort of your home. But please don’t wear your pajamas to work.
We are seeking an Email Developer to join our growing team.
Here is a summary of the role:
The Email Developer will work on email deployments (including list deployments, API-triggered messages and ongoing campaigns) for a variety of consumer brands. The specialist will be setting up email campaigns and will be responsible for testing, troubleshooting, and deployment. As part of the production team, this position will be working with teams who provide creative and HTML assets. Depending on the client, these teams could be within Tandem Theory, on the client-side, or from another third party agency. The ideal candidate should have a high level of technical understanding of ESPs (particularly Salesforce Marketing Cloud) and should be both detail and solution oriented with strong problem solving skills.
What you will do:
Set up, execute and maintain complex email marketing campaigns in Salesforce Marketing Cloud.
Understand logic & the back-end execution for list pull/one-time deployments
Understand logic & the back-end execution for ongoing cadence programs & API-triggered emails
Develop business/technical understanding of our email deployment platforms.
Exist as an escalation point for identified critical issues and notifications
Follow guidelines and instructions with a flawless attention to detail
Maintain and improve process documentation with an eye to efficiency and effectiveness
Work closely with teams to optimize processes and leverage our technology-based capabilities
Demonstrates strong familiarity with email best practices
Troubleshooting and problem solving skills (diagnosis, assessment, recommendations & escalation)
Support and contribute to a positive work environment
Work with minimal supervision in an environment that leverages Trello and scrum-based methods.
Excellent verbal and written communication skills
Ability to recommend improvements, plan future implementations, and build scalable processes
What you should have:
Bachelor's degree or an equivalent combination of education and experience preferred in marketing, technology, computer science, or information systems
4+ years experience with ESPs, preferably Salesforce Marketing Cloud and Oracle Responsys (Certifications are a plus, but are not required)
Understanding of the methodologies to create email communications
Advanced technical knowledge of SQL, AMPscript (or similar), JourneyBuilder (or other journey-based automation systems)
Ability to handle more than one project and prioritize workloads under strict deadlines, while keeping colleagues and clients informed of the status
A solid understanding of CAN-SPAM compliance requirements
Consumer marketing experience is a strong plus
Analytical and logical problem solving skills
Proficiency working with Google Docs, spreadsheets, Trello, Slack, and other productivity tools
Effective verbal and written communication skills
Effective troubleshooting skills; including escalation, resolution, and follow-up
Demonstrated ability to function as a self-starter
Ability to work on a team, as well as independently, in a fast-paced environment
Here is a little bit about us:
Tandem Theory is a culture-first agency built to create better client experiences. We deliver on this promise by focusing on three core behaviors - teamwork, transparency, and trust – the three things that we found were most often missing from the traditional agency experience. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.
Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.
Other than waking up and being excited to get to work each day, here are some additional benefits:
The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.
We operate as a work, not live, from anywhere model and utilize the office space as a co-working space as needed. That said, whether in the office or at a remote location, we try to operate in the traditional office norm model. You will be working with a computer, telephone, copier, or other office equipment as necessary for long stretches of time. There may be some occasional long, irregular hours. You are expected to communicate effectively (verbal and written), and maintain professionalism under stress. Occasionally you will need to bend, pull, push and/or reach to access job-related materials. You will also be expected to work with frequent interruptions such as Slack messages, emails, phone calls, drive-by visits to your desk, whether that is from a co-worker at the office or your dog barking while working remotely. You are required to attend all video conference calls on camera, as it is important to see facial expressions and reactions to enhance connection and collaboration.
All new employees must provide documented proof of their identity and employment authorization and pass a background screening process. No work Visa sponsorships available at this time.
Here is where we are located in case you are curious:
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248
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