Software Engineer I, Productivity Engineering

Published date Posted on Indeed on Jan 07, 2022 (15 d ago)

About the Team

Productivity Engineering team members at TeleTracking are the engineer's engineers. We aim to simplify and amplify the ability for developers to build, deploy, release, and observe their changes in production. By creating software development experiences that provide abstractions around common scenarios, we pave the way for developers to focus on their core business domains.

We practice an observability-first and product-minded approach to the services that we develop and operate. To do this, we work backwards from customer value and ease of use, to planning the metrics that will help us differentiate what is working from what isn't before writing a line of code. We validate the effectiveness of our offerings by applying them in production to internally and externally facing services that we own.

About the Role

As a software engineer, you will have autonomy to architect, build and operate components of the delivery and observability platforms that are critical to TeleTracking's needs. You will collaborate with a customer base to explore how they build and deploy changes to uncover the friction that slows them down from deploying to production. With an end-to-end understanding, you will build a developer experience that leverages your findings.

An example of a developer experience that Productivity Engineering team members build is designing an interface, iterating over it until they are satisfied that it is easy to use and implementing its backend services. The backend services are instrumented with metrics that help the team gain insights on usage and improvements.

You will grow, learn, and be challenged by working across many technology stacks that go across build and deployment systems, to cloud infrastructure and microservices, and to security and observability tooling.

What will you learn?

  • Building and operating resilient services that are observable with key metrics and visualize them in Grafana dashboards
  • Leveraging AWS services such as Lambda, EKS, S3, EC2, RDS
  • Designing and writing HTTP and RESTful APIs
  • Designing reusable deployment pipelines in Spinnaker using kustomize and pipeline templates
  • Applying large-scale changes across 100s of source code repositories
  • Helping other engineers to build software better, faster and safely
  • Researching, evaluating, implementing and operating extensions to delivery and observability platforms

What we use today

  • Java, Python, Go, JavaScript, react, bash, AWS, Azure, Prometheus, Loki, Grafana, Kubernetes, Docker, Terraform, Ansible, Spinnaker, git

What we expect

  • Bachelor's degree in Computer Science or a related technical field involving software engineering, or equivalent practical experience
  • 0-2 years of experience with an object oriented or functional programming language

Bonus Points

  • Experience with observability
  • Experience with full cycle development
  • Building developer-facing tools
  • Interest in developing services as well as the underlying infrastructure
  • Experience programming in Java, Python, Go, C++


For over 30 years, TeleTracking has been operating with a simple mission, to ensure that no one waits for the care they need. Our state-of-the-art technology, combined with actionable best practices and a strong advisory services team, means that we provide the critical operational components required to build a responsive, resilient healthcare system. One of those key components is the centralization of hospital operations…the ability to see in real-time everything from the number of available beds to receive and treat patients to the number of pieces of available medical equipment. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. We believe that diversity, equity and inclusion in our workforce keeps us competitive and provides opportunities for everyone.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

TeleTracking is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of TeleTracking’s commitment is to comply with all applicable federal, state, and local laws concerning equal employment and affirmative action.

TeleTracking must comply with President Biden’s Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors and to maintain the health and safety of our workforce. You must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination or an approved exemption due to religious or medical reasons will be required.

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