Backend Developer

Published date Posted on Indeed on Jan 11, 2022 (12 d ago)
Overview:
Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking an engineer to join our full-time team as full-time employee.

Responsibilities:
  • Define strategy with respect to enterprise related standards and design goals.
  • Provide technical design and architectural leadership, including documenting and diagramming the logical and physical, and process views across multiple technology domains.
  • Responsible for providing technology leadership and oversight of the project portfolio.
  • Liaise with other teams including, but not limited to Business (LOBs).
  • Participate in the development of roadmaps, which include product selection, implementations, data migrations, upgrades, and ongoing maintenance.
  • Identify and advise on emerging technology solutions that reduce costs, increase efficiencies, provide more value, capabilities, reduce risks and increase security.
  • Collaborate with project teams to lead solution design, project proposals, proof-of-concepts, and delivery of the solution implementation including integration with both internal and external applications.
  • Communicate best practices by giving presentations, working with project teams, and authoring content aimed at educating others about standards, strategies, and otherwise defined best practices.
Qualifications:
  • 5+ years of relevant engineering work experience.
  • Worked successfully with cross-functional partners including Product Managers, Data
    Scientists, Designers, and Content Writers in setting strategy and executing on it.
    Proficient in Java or Kotlin.
  • Experience with production monitoring with tools such as Datadog and Pagerduty for
    automated issue detection and alerting "setup.Develop and maintain integration and API
  • Design, create and/or troubleshoot REST APIs.
  • Experience with implementing complex solutions involving Web Services, SOA.
  • Ability to develop, maintain and support complex Contact Center requirements.
  • Familiarity with implementation and release management.
  • Experience with Software Development Lifecycles for code deployments and experience
    working with git repositories.
  • Expertise troubleshooting issues, identifying root cause, mitigating the root cause, and
    adding setting up safeguards to prevent future issues.
  • Ability to communicate with non-technical business clients to clarify functional
    requirements

Nice To Have:
  • Ruby language proficiency.
  • Experience in Docker, Kubernetes, AWS.
  • Experience in API Implementation using Thrift IDL.
  • Experience with Genesys PureCloud, or other Genesys products.
  • Strong experience in Genesys solutions and its products and technologies like Blackchair.
  • Experience with building custom integration with Salesforce.
  • Experience with integration with Bot solutions.

~ In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Concentrix Catalyst are based exclusively on merit. Concentrix Catalyst does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.

Concentrix Catalyst is open to remote locations, excluding Colorado.

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