IVR/CVP Developer

Published date Posted on WorkingNomads on Jan 14, 2022 (4 d ago)

TTEC is seeking an IVR/CVP Developer to join our Technology Services team. This is a telecommuting opportunity located in the US.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

As part of our Professional Services Multi-Channel Solutions team, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.

What you'll be doing:

  • Interpret and analyze business requirements to identify risks and design appropriate solutions
  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
  • Collaborate with project team members to provide input to design specifications related to speech application
  • Develop IVR/Speech applications using CVP Studio, VXML, and Java
  • Integrate to Back End systems such as web services, databases, Legacy 3270, fax, CTI, and reporting
  • Develop simple grammars for speech applications
  • Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog

What skills/requirements you'll need:

  • 2 to 5+ years of experience in VoiceXML IVR technologies
  • 2+ years of ideal experience in Speech Recognition solution design and development
  • 1+ years of experience in grammar design, development (ABNF, GRXML), and testing
  • Proficient written and verbal skills
  • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
  • Strong knowledge of various speech engine capabilities and tuning concepts
  • Ideal candidate will have experience with Nuance and/or other speech engines platforms and tools
  • This role is subject to Federal Acquisition Regulation 52.223-99. Upon acceptance of a conditional offer of employment, all applicants will be required to submit proof of COVID-19 vaccination, or be granted a reasonable accommodation exempting them from vaccination for medical or religious reasons.

In addition, the ideal candidate will have experience with:

  • Ideal candidate will have experience working with CVP Studio, Java, and Back End integration with databases and web services
  • Nuance speech engines (ASR/TTS) and tools
  • Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
  • Implementing Natural Language applications and tools
  • Dictionary creation for ASR/TTS
  • SSML and tuning Text-To-Speech systems
  • VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
  • Experience with web technology and application servers
  • Integration with Back End data systems and CTI
  • Cisco ICM, Genesys
  • Web Services, HTTP/XML
  • Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
  • CLEO/Legacy emulation (ex. 3270)
  • Fax
  • Reporting
  • Bilingual (Spanish) skills a plus
  • Travel up to 20%

Who We Are

TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our nearly 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.?

Compensation & Benefits

The anticipated starting salary range for individuals expressing interest in this position is $61,000 to $130,000. This position is eligible to participate in an annual incentive program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels

Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off

Why TTEC? What We Offer

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

Be Financially Sound

  • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
  • Retirement plans
  • Tuition reimbursement programs
  • Financial wellness program

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs
  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility in our global career pathing and internal mobility opportunities

Be Healthy

We support healthy living and have the tools and resources to help you such as:

  • It's Ok, We're All Human wellness program
  • Wellness incentives
  • Company health and wellness programs
  • Dedicated health and wellness navigators and employee assistance programs
  • Generous paid time off and other leave of absence programs

Be the Difference

You'll have the opportunity to have a positive impact in your community:

  • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
  • Our team helps fundraise and volunteer their time in their communities

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way..

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

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