Avaya Engineer (100% REMOTE)

Published date Posted on Indeed on Jan 21, 2022 (115 d ago)

Hi,

Good Day, I am Naren from Kairos and I am working on below immediate role for my client. Its 100% REMOTE contract

Job Title: IVR -Avaya Engineer

Location: Remote

Rate: 70$/hr 1099

Duration: 6 months extendable

Job Description:

Expertise on building conversational IVR flows using Nuance development framework, Nuance dialog modules, Nuance application reporting and should have implemented NLU based IVR solutions and required Avaya AAEP as part of the solution experience

Experience with eScribe and eSync voice platforms is a plus

Provide ongoing support and integration for all IVR applications with an emphasis on Nuance.

Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications

Design caller experience for IVR DTMF and speech enabled applications

Analyze architecture, relationship between systems, and systems flow of end-to-end designs.

Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development

Thanks and Regards,

Narendra Datta | Senior Executive-TAG | Kairos Technologies.

Job Types: Full-time, Part-time, Contract

Pay: $65.00 - $70.00 per hour

Schedule:

  • 8 hour shift

Education:

  • Bachelor's (Preferred)

Experience:

  • Avaya IVR: 5 years (Required)
  • LAN: 1 year (Preferred)

Security clearance:

  • Confidential (Preferred)

Work Location: Remote


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