IT Support Manager (Remote)

Published date Posted on Indeed on May 12, 2022 (4 d ago)
PrimeBlock is at the forefront of providing sustainable blockchain mining and infrastructure solutions. In an industry where speed of execution is most important, our vertically integrated mining systems offer rapid deployment, at scale.
PrimeBlock’s mining facilities are spread across the United States and Canada. Our experience in facility setup enables agile and rapidly scalable operations to satisfy our self-mining and hosting demands in a growing number of locations.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service.
Check us out at https://primeblock.com/

The IT Support Manager collaborates with other management and non-management staff to determine and implement specific technical needs and priorities of the organization. This position will oversee one or more information technology (IT) positions and they will be responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organization's IT infrastructure is as efficient and productive as possible.

Supervisory Responsibilities

  • IT/IS Support Team

Duties & Responsibilities

  • Analyzes software and hardware needs for the organization.
  • Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.
  • Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
  • Asset management for all IT/IS-related equipment from hire to termination.
  • Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
  • Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.
  • Coordinates and schedules large-scale software and hardware installations.
  • Ensures IS-related projects and tasks are completed within specifications, on time, and within budget.
  • Train staff, both management and non-management, as necessary.
  • Document processes for ongoing training and development.
  • Attend all applicable meetings.
  • Performs other duties as assigned.

Required Skills & Abilities

  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Thorough understanding of technology, software, and hardware.
  • Proficient with Microsoft Office Suite or related software.
  • Proficient with or able to quickly learn the software and applications used in the organization and the industry.

Education & Experience

  • Bachelor’s degree in Computer Science or related field required. Experience may be considered in lieu of degree.
  • At least five years of related experience; Supervisory experience helpful.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15-50 pounds at times.
  • Travel, if necessary.
What We Offer

Competitive Compensation
Benefits:
100% company paid options for health, dental, & vision
100% company paid basic life insurance and LTD
Retirement plan options with company matching up to 4%
Employee Assistance Program (EAP)
Paid Time Off
Paid Sick Leave
Paid Holidays
Training Opportunities
Team Environment

PrimeBlock is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

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