Salesforce Support Engineer

Published date Posted on Indeed on Dec 29, 2021 (27 d ago)

Formstack is helping users reimagine their world of work with our all-in-one workplace productivity platform.

To help us accomplish this mission, we are searching for a Support Engineer for our Formstack Docs for Salesforce Application!


Where You'll Work:

Formstack is a 15-year-old remote-first company with its roots in Indianapolis. Formstackers live and work across the U.S. and the globe (in 9 different countries - and counting!). We provide a work environment that is flexible and provides great freedom for those who can perform.

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Who You Are:

Here, you will give us an idea of your ideal candidate. Below, we have shared some ideas!

  • You live on the edge of technology and have a deep belief that it will solve the world’s problems.
  • You are always at the ready with a meaningful and clear strategy to achieve your objectives.
  • You know that no matter how good your plans are, without the support of the team, you will fail.
  • You believe that the only real way to succeed is getting real products in the hands of real people.
  • You balance the three key items for a leader; vision, execution, and measurement.
  • You have a strong ability to develop individuals into a spectacular and efficient team.
  • You love to solve problems and are always excited about tackling the next challenge

What You Will Do:

The Support Engineer will collaborate with the Development and CX teams to create, maintain, and enhance features on our Formstack for Salesforce application. You’ll troubleshoot tickets with our customers and use that information to help fix bugs and maintain our documentation. You will work closely with the CX and Support teams to make sure features ship as they were planned and existing features are updated as needed.

How You Will Succeed:

  • Work alongside the Engineering Team to manage cases escalated from our T2 support teams
  • Review and verify bugs
  • Work with our Software Development teams to fix bugs
  • Apply bug resolutions
  • Assist with internal and external projects when technical expertise is required
  • Support our software implementation teams
  • Create documentation to add to internal and external knowledge bases
  • Work directly with customers to meet expected service levels

What We Are Looking For:

  • Experience working with customers and resolving tickets
  • Experience with Salesforce (VisualForce, Apex, Lightning)
  • Experience with object-oriented programming languages: C#/ASP.Net, etc.
  • Experience with SQL
  • Experience with JavaScript & JQuery
  • Experience with HTML & CSS
  • Ability to work remote or with remote teams
  • Excellent written and oral English communication skills
  • Actively share knowledge with Engineers
  • Exceptional customer service skills and able to develop efficient solutions
  • Excellent attention to detail
  • The ability to work independently but also work well within a team environment

Bonus:

  • Ability to use command-line tools
  • Unit Testing (NUnit)
  • Visual Studio
  • Experience working remote or with remote teams
  • Experience working with a SaaS product
  • Salesforce Developer Certifications

Salary Range: $65,000 - $75,000 USD

This is a Remote (work from anywhere) position.

What Formstack Offers:

  • Free health plans, as well as company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Unlimited PTO for all employees.
  • Retirement accounts with company matching for US and Canadian full-time employees.
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location. Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Thank you for your interest in Formstack!

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