DirectViz Solutions, LLC. is a high-level, strategic consulting services firm that meets mission IT needs for government clients. We are sourcing for a Help Desk Support professional for a new opportunity. The work location is Alexandria, Va. though the current position is remote for someone in the DC Metro area. This position requires a Minimum Background Investigation (MBI) for Public Trust.
Help Desk Tier l
- Responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application.
- Responsible for assisting customers when they call into or walk into the customer service center.
- Perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call.
- Escalate, where required, to the Tier II team or the eBusiness team for more detailed level of support.
- High School Diploma and 2 years' experience.
- Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
- Incident/Request (Analysis, Documentation)
- Mobile Device Management (Provision, Reset, Remote Wiping)
- Effective written and oral communication skills
- ITIL Service Management
- Technical Writing Experience
- CRM/Ticketing/ACD Systems
DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
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