IT Support Specialist
Posted on Indeed on Apr 20, 2021

About Project Farma

Project Farma (PF) is a rapidly growing professional service company headquartered in Bethesda, MD. We consult in the pharmaceutical, biotechnology, medical device, and gene and cell therapy industries providing cGMP and industry best practices to our clients. We are an industry leader in providing project management, validation, engineering, quality/compliance and consulting services to support finding ground-breaking treatments and solutions. Our clients include early-stage startups, established life science companies and CMOs / CROs. Our family-oriented culture strives to develop and leverage your interpersonal skills and technical experience for long term success.

Project Farma is a wholly owned subsidiary of Precision Medicine Group, LLC, a leading global life sciences company with over 2,000 employees.

Purpose and Scope of Position
IT Support Specialist

Project Farma is looking for a qualified, cross-functional candidate to join our team as an IT Support Specialist. The IT Support Specialist will report directly to the General Manager of Business Operations, and will be responsible for providing technical and practical assistance and support related to IT computer systems, hardware, and software. This individual will be responsible for responding to helpdesk/support requests, running diagnostic programs, isolating problems, and determining and implementing solutions.

The IT Support Specialist will be responsible for:

  • Providing technical assistance and support related to IT computer systems, software, and hardware
  • Responding to support and helpdesk requests
  • Maintaining daily performance of computer systems
  • Installing, modifying, and repairing computer hardware and software for users
  • Running diagnostic programs to resolve problems
  • Tracking inventory controls and conducting software audits
  • Assisting in training users on multiple software applications
  • Determining nature of IT problems
  • Walking users through problem-solving processes
  • Follow up to ensure technical issues have been resolved
  • Gaining feedback from employees about computer usage
  • Running reports to determine malfunctions that continue to occur
  • Learning and supporting the onboarding of new applications, processes, technologies, and systems as Project Farma grows
  • Special projects such as Microsoft Flows and Forms to support business processes and procedures

Qualifications

  • B.S. in Information Technology, or a related discipline
  • At least 1 year of experience in a relevant position
  • Strong project management, organization, and interpersonal skills
  • A solution-driven attitude and strong communication skills to navigate projects across multiple workstreams and multi-disciplinary teams
  • Strong copywriting skills with attention to detail for proper grammar
  • A robust understanding of Office and Microsoft Applications (i.e. Power Automate)

In return for your skills, knowledge, and passion, Project Farma offers a wide range of benefits including:

  • Competitive salary based on experience
  • Aggressive bonus structure to reward your commitment
  • Paid Time Off
  • Company laptop
  • Continuing education (internal and external)
  • Health Insurance
  • 401k plan with company match

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Are you willing to undergo a background check and hiring and random drug tests in accordance with local laws and regulations?
  • Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Education:

  • Bachelor's (Required)

Work Location:

  • Fully Remote

Company's website:

  • projectfarma.com

Company's Facebook page:

  • facebook.com/projectfarma

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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