Sr. API and Platform Writer

Published date Posted on Indeed on Sep 14, 2021 (14 d ago)

Come join a collaborative content team that values quality, usability, and innovation.

Sage Intacct is looking for an experienced writer with a proven ability to create highly-usable API and platform documentation. As part of a team of writers, your focus will be serving the information needs of developers and non-developers who customize or extend the Sage Intacct platform. This includes everything from API guides and reference information for building new functionality, to solutions-oriented content for customizing existing objects and screens.

Sage Intacct is cloud-based accounting software that serves the needs of mid-sized companies, with highly customizable and extendable functionality. In addition to our end-user help, we publish comprehensive developer and platform documentation through our developer site (developer.intacct.com) and other forums. You’ll work with members of cross-functional teams, where you’ll use your background in content strategy and API/platform documentation to develop a variety of content for Intacct developers, partners, and administrators.

Responsibilities:

  • Create content that guides developers who are building on the Sage Intacct platform.
  • Create and maintain reference information for API functions and methods.
  • Provide “how to” information and guidelines for building applications or customizations that adhere to Sage Intacct guidelines for user interface and functional behavior.
  • Research material through a combination of interviews with subject matter experts and hands-on experience with various APIs, configuration languages, and development environments
  • Ensure that API and Intacct platform documentation is kept current with release updates.

Requirements:

  • 5+ years technical writing experience.
  • Minimum of 2 years writing for a developer audience.
  • Direct experience documenting APIs; experience with REST APIs is preferred.
  • Experience with a highly-customizable platform, such as Salesforce.
  • Understanding of Web services technologies and HTTP request-response protocol.
  • “Hands on” attitude and passion for technology.
  • Ability to create basic code examples in one or more current programming/scripting languages.
  • Ability to create content plans and schedules, meeting milestones and deadlines.
  • Experience authoring in a variety of tools: Jekyll (markdown), Swagger, online help tools such as MadCap Flare, or comparable tools.
  • Strong portfolio of API reference and developer guide writing samples.
  • Financial application or accounting knowledge is a plus.
  • BA/BS degree preferred.
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