Published date Posted on Indeed on Sep 16, 2021 (40 d ago)

Date: Sep 15, 2021

Location: Remote, US

Company: backoffice

Syniti is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Syniti helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value for a new ERP system or corporate acquisition, powering new AI/ML initiatives, or increasing profitability by eliminating inefficiencies, Syniti ensures your business’s data is a high-performing and trusted asset. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.
Position Summary
As a Technical Writer at Syniti, your primary goal is to meet our product users’ need for information. Your challenge is to create documentation that supports and enhances the user experience for a large, technologically complex product suite with multiple components, including a cloud-based solution. If you are passionate about technical communication and are looking for a challenge, join us!
The Technical Writer will create and update product documentation, interpreting technology by producing and formatting user documentation for all software products. This position collaborates with product management, development teams and other key business stakeholders, and requires the ability to quickly assimilate and organize complicated information into simple, clear language. The documentation is published as online, context sensitive help.
The successful candidate will be a self-starter, with a demonstrated ability to resolve issues independently, but must also collaborate closely with remote team members. Regular, proactive and pertinent communication with colleagues is a must as we are documenting multiple product releases concurrently.
This is a great opportunity for a mid-level Technical Writer to expand their skills in a fast-paced, technically challenging environment.
Primary Responsibilities
  • Create and/or edit user documentation to be released with new versions of software products
  • Ensure all documentation complies with published documentation standards and perform peer reviews
  • Collaborate with Support, Development and Product Management to ensure document content accurately reflects product functionality and provides the end-user with helpful, easy to assimilate information
    • Manage content in online help authoring software to facilitate autonomous and collaborative authoring of documentation
  • Perform ad hoc technical writing, editing and all other duties as assigned
Qualifications
  • Bachelor’s degree in writing, English, communications, journalism or related area
  • 2+ years of experience in technical writing, specifically documenting software products
  • Expert level experience in MS Office Suite, Adobe Acrobat, and help authoring software such as RoboHelp or Flare
  • Ability to acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter experts
  • Ability to demonstrate excellent communication skills, both oral and written and to convert complex technical information into clean, concise, and coherent end-user documentation in plain English
  • Experience with and ability to successfully support multiple concurrent projects
  • Proven experience managing and meeting several simultaneous deadlines
  • Able to work independently as well as with teams in a proactive and productive manner

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


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