Technical Support Engineer

Published date Posted on Indeed on May 26, 2022 (34 d ago)

Who is Litmus?

Litmus’s email creation, testing, and analytics platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 10+ years, we’ve built a reputation as thought leaders and one of the most trusted solutions in the industry, and it shines through our customers – all 250,000 of them, representing the world’s top brands in tech, banking & finance, retail, media, and more.

And with our newest acquisition of Kickdynamic, an AI-driven personalization and content automation solution, we are now the leaders in email marketing personalization.

How do we do this? It all starts with our people, and a core belief that the talent we seek should be a culture add rather than a “culture fit”.

What would I do at Litmus?

We're looking for a Support Engineer to be a technical expert on our support team. You’d be helping our customers with technical topics, as well as debugging, prioritizing, and filing potential bugs they may have encountered.

On any given day you might:

  • Assist customers and internal teams with their setup on Kickdynamic.
  • Extract content from customer's web pages to set up data feeds.
  • Work closely with Support and Engineering to set up backend databases, tracking tags, and product catalogs.
  • Be the technical lead on a calls with a customers.
  • Discuss APIs and some high-level programming concepts related to integrating and using Litmus.

What is Litmus looking for in a candidate?

  • The ability to read and parse HTML, CSS, XML, JSON and querying using CSS queries or XPATH.
  • Basic knowledge of SQL queries
  • Familiarity with programming. (Can write very basic scripts in your favorite language but are eager to learn more!)
  • Experience interacting with customers and non-technical staff. We will be looking for someone who can explain technical concepts and issues in plain, easy-to-understand English.

Why should I choose Litmus?

  • We offer everything you’d expect from a profitable company that’s been going strong for 10+ years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match
  • You’ll receive 28 days of paid vacation—on top of team retreats and public holidays
  • A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work #bebeyondlitmus
  • Remote-friendly culture. No matter where you are, you’ll feel connected to the team
  • Over half of our employees work remotely in the U.S. and UK and your work experience is just as exciting, entertaining (!), and engaging
  • We take family seriously and offer flexible schedules and generous parental leave programs
  • We give you great tools and tech to do your best work: Hardware, software, and home- and office setups

Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person’s attitude, aptitude, or amplitude (the ability to turn it up a notch) and highly encourage you to apply.

Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.

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