Solutions Engineer I

Published date Posted on Indeed on Jul 07, 2022 (43 d ago)
Job Details


CivicPlus provides SaaS products to help local governments positively engage with their community members. We’re ten products strong and growing.

The Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how CivicPlus solutions meet customer needs. The Solutions Engineer I is responsible for supporting front-line staff in translating prospect and customer needs into compelling solutions. They will work directly with the Client Success and Sales Organizations and other identified departments to uncover customer needs, demonstrate proof of concepts and other product functionality as well as assist with technical questions and proposals.

About the role:

  • Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative.
  • Presents technology in selling situations where an overview of the solution is required.
  • For small to mid-market opportunities be intimately involved in the deep discovery process, as well as the demonstration phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle.
  • Drive technical presentations at trade shows and conferences.
  • Provide product feedback to Lead Solutions Engineers to help influence product roadmap based on market/customer requirements.
  • Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings
  • Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base.
  • Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners.
  • Create, configure, and run client sandbox environments for qualified proof of concept opportunities.

Experience & Skills we value:*

  • Bachelor’s degree in fields relating to IT, business or social sciences or comparable experience.
  • A strong technical background and an excellent understanding of SaaS software solutions.
  • Familiarity with standard web technologies: HTML, CSS, JavaScript, etc.
  • Experience in a consultative role with clients, partners, management, and peers
  • 1+ years of experience in software delivery, technical marketing, product management, solution consulting or relevant experience.
  • 3+ years of experience in local government role preferred.
  • Possess excellent/advanced Microsoft Word, Excel, PowerPoint, and Outlook skills.
  • Demonstrated ability to tie business problems to technical solutions and understand technology value propositions.
  • Demonstrated ability to manage change, influence key stakeholders, manage expectations and communicate effectively.
  • Self-starter and team player who collaborates well with cross-functional teams working toward continual improvement.

*If you don’t tick every box above, we still encourage you to apply. We're building a diverse team whose skills balance and complement one another

About CivicPlus:

CivicPlus employees reside in over 45 states - building software solutions used by 7,500 local governments. Our employees perform interesting and challenging work which helps make an impact in communities across America (we’re purpose-driven).

CivicPlus recognizes and trusts that you know how you work best. You choose whether to work remotely or from one of our offices in KS, OR, FL, MA, or CT (per local health safety guidance).

As an adopter of remote work options prior to Covid, CivicPlus still recognizes the importance of collaboration (we’re team-players). We invest in opportunities to build employee connections and accelerate belonging. In addition to our Red Carpet rollout and Buddy system during onboarding, we have active committees in which you can directly participate or enjoy the activities they arrange including: Community Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), and Great Work Place (plan fun virtual & in-person events).

CivicPlus recognizes that ambitious and innovative people look for their company to support their professional growth. In addition to internal training opportunities, we provide every employee with an annual professional development stipend. CivicPlus budgets 2-3% of wages on professional development, helping you grow your skills and develop your career - we support our employees’ growth.

Since 2011, CivicPlus has been named by Inc.Magazine as “One of the Fastest-Growing Privately Held Companies in the U.S.” This growth translates into opportunities for our employees as we look first to promote from within.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

  • Introductory Call with someone from our recruiting team.
  • First Interview with the Hiring Manager
  • Panel Interview with the Hiring Manager and additional team members
    • Position-specific Project: we simply want to peek at how you approach and solve problems specific to this position.
  • Offer

While the above serves as a basic outline, we might add or remove steps based on the information gathered during the process.

Employment Practices:

  • CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients and communities we serve.
  • Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.

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