Client Support Specialist

Published date Posted on Indeed on Oct 06, 2021 (10 d ago)
The Client Support Specialist is primarily responsible for managing the inquiries and requests from existing and new clients. They will manage conversations that come in through the Midigator chat feature. The CSS will also manage internal tasks for clients, and assist the Client Success Managers with their clients as needed.

Duties and Responsibilities:

    • Understand client requests and inquiries, and have the ability to provide appropriate support to the client
    • Respond to all non-dedicated ad hoc client requests/inquiries via Jira, email, phone, instant messaging, Slack
    • Troubleshoot technical issues with clientsRecord client feature requests or enhancements to Product Owner
    • Submit and follow through on Jira tickets
    • Document all requests or inquiries for future reference or training of other employees
    • Develop a strong knowledge of internal resources and a clear understanding of when to utilize them
    • Travel may be required once or twice per year


    • Must have proficient computer experience and knowledge in Google suite (Gmail, Docs, Sheets) and Microsoft Excel (pivot tables, conditional formatting, VLOOKUP functions)
    • Previous client support work experience preferred
    • Payments industry knowledge highly preferred
    • High School Degree or equivalent required
    • Bachelor’s Degree (BA/BS) or equivalent preferred

Skills & Abilities

    • Must have excellent customer service skills
    • Time management skills must be able to prioritize tasks and create organized processes
    • Must be able to handle high-pressure situations
    • Must be able to prioritize tasks and create organized processes
    • Must be detailed oriented
    • Must be able to communicate with C-level, developers, chargeback representatives (internally and externally)

Perks & Benefits:
Remote/flexible workspace
Collaborative work culture
Medical/dental/vision insurance
Employer-paid life insurance
Equity after one year of employment
Unlimited PTO

Midigator is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Error on reporting

Related jobs

Cayuse Shared Services (CSS) provides the back-office support services for the Cayuse Holdings family of companies. CSS provides services related to Finance, Compliance, Facilities, Human Resources, Information Technology, Organizational Development, Marketing and Legal. We also.

Leneer Data Assurance Solutions Leneer Data Assurance Solutions... |
17 d ago

Program ManagerType: ContractDuration: Long-term project (4 years plus)Location: RemoteLeneer is seeking a Program Manager with a PMP certification, strong Blues experience, Claims experience, strong customer facing skills, and experience communicating with senior leadership f

Southern New Hampshire University Southern New Hampshire University... |
24 d ago

One growing team. One powerful goal.Ours is a dynamic environment where innovation is encouraged—and ideas are welcomed. We believe in one another’s potential, and we focus on creating a positive community where collaboration, belonging, and growth are valued.SNHU emp

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events; raise funds to enable their mission; and man

Valnet Freelance Valnet Freelance |
4 d ago

This position will operate on a remote, freelance basis.Are you an Programming enthusiast who has a background in writing? Interested in contributing anything from introductory guides to Python and SQL, to expert CSS or VB.Net code examples?Valnet Inc. is looking for content writ