Operations Associate (Remote)

Published date Posted on Indeed on Oct 27, 2021 (34 d ago)

DUTIES AND RESPONSIBILITIES:
The Operations Associate will be responsible for a broad range of areas including, but not limited to the following:

  • Complete ownership of tickets that come through the operations queue
  • Assist the pub reps and account managers with mocks, widget creation, and CSS editing.
  • Assist the account managers with preparing quarterly client facing newsletters.
  • Extrapolate key learnings from managed accounts across the network.
  • Assist with contract monitoring in a timely and efficient manner.
  • Collaborate with other teams on Hubspot organization and updates.
  • Make recommendations for solutions to increase team efficiency and effectiveness.
  • Establish a solid understanding of company operations, strategy, objectives and industry concepts.
  • Develop a basic understanding of CSS.
  • Handle task-based needs for the business team (mass content uploads, data entry, etc.)
  • Streamline and remove defects in processes and product to increase sales effectiveness and efficiency
  • Assist with onboarding of all business roles - explain processes, information repository, etc.
  • Other projects as assigned

REQUIRED SKILLS & COMPETENCIES:

  • Willingness to learn and adapt to changing routines, procedures and deadlines.
  • Proficiency with the Gmail, Slack (or similar instant message software), HubSpot (or similar CRMs), Microsoft suite office tools (especially excel) and Google Workspace. Previous looker knowledge is a plus.
  • Demonstrate the ability to act and operate independently with minimal daily direction from team leader to accomplish company objectives.
  • Meticulously detail-oriented, organized and with excellent follow up skills with the ability to meet assigned deadlines.
  • Initiative and self-discipline when working independently with the demanding pace of the Company.
  • Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
  • Basic understanding of the industry and native KPIs (CPC, CPM, CTR, etc). (Preferred but not required)

#LI-Remote

Job Type: Full-time

Work Location: Multiple Locations


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