Published date Posted on Indeed on Oct 27, 2021 (34 d ago)

Position Summary

The ServiceNow Developer will play a key role in maturing the RRD’s ServiceNow platform, and as a result, our service management practice. This individual will be the technical design lead for application code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on our ServiceNow platform.


  • Lead technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment
  • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
  • Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with platform using mid-server, web services, ChatOps, email and other relevant technologies
  • Lead and coach internal development team, manage vendors, including advanced troubleshooting, implementing bug fixes and root cause analysis
  • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
  • Work with process managers to fully understand business functionality, areas of improvements while reviewing requirements to ensure sufficient detail is available to be accurately estimated and prioritized for development

Required Skills

Minimum Qualifications

  • Bachelor degree in Computer Science, Information Systems, Computer Engineering or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
  • 3+ years of experience in ServiceNow development including IT service management process design
  • ServiceNow System Admin Certification
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
  • Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, Asset, Contract, Demand, Project, Service Portal, Virtual Agent and CMDB
  • Follow ServiceNow best practices (including scripting, security, implementation)
  • Display aptitude in learning new modules based on training materials
  • Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
  • Clear written and verbal communication skills
  • ITIL foundation certification

Preferred Qualifications:

  • ServiceNow Certified Application Developer
  • 3+ years ServiceNow administration in an enterprise environment
  • 5+ years of experience of ServiceNow development and IT Service Management process design
  • ITIL Intermediate certification
  • Excellent interpersonal, communication, collaboration and documentation skills
  • Experience leading/mentoring staff is required.
  • Passion for providing excellent service to all internal customers

RRD is an EEO/AA including Vets and Disabled Employer

Required Experience

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