ITAM Software Analyst

Published date Posted on Indeed on Nov 30, 2021 (54 d ago)

Your Job

As an ITAM Software Analyst, you are responsible for building and maintaining the IT Solutions software catalog needed to support the Indeed end user and ensure a positive user experience. You will be responsible for helping build the IT Solutions software catalog and application portfolio within the ITSM framework, ensuring readiness of licensing pools, maintaining compliance, and bringing improved visibility to the cost of ownership and compliance posture of software resources. Candidates must be passionate about technology, love customer service, and have the ability to thrive in a fast-paced, high-pressure environment.


  • Working closely with global ITAM teammates, AppOps, Vendor Management, Procurement, and IT Solutions teams to assess user needs, document requirements, and improve efficiencies in software asset management.
  • Aggregation and normalization of software and application records from multiple data sources for representation with consideration for inventory, compliance, budgeting, authorization, supportability, and cost.
  • Proactively reviewing license availability and consumption status of IT managed software licensing pools and performing reconciliation analysis of IT software contracts.
  • Monitors software licensing and usage including computer software, SASS, server, storage, and beyond, to mitigate compliance risks and represent the cost of ownership.
  • Participate in efforts to build methodologies to assess user engagement and value of software in our portfolio and consideration for future tools.
  • Configure software asset management tools to provide automated license reporting
  • Assessing current posture of software asset management, licenses management, and pursuing options for remediation of gaps.
  • Identifying opportunities on how to better manage and consolidate software administration through pursuit of enterprise agreements, SSO integrations, etc.
  • Promoting ITAM best practices and consistent process execution across the team.
  • Pursue Software Asset Management maturity and consideration for ServiceNow SAM Pro and/or similar toolsets.
  • Help build and implement new Software Asset Management policies and procedures as SAM maturity evolves.
  • Define and initiate audit and license record reconciliation procedures for recurring data integrity refresh.
  • Researching new and innovative solutions and promoting process improvement.
  • Identifying and pursuing process improvement, automation, and application integration opportunities.
  • Learning from and educating your fellow team members.

Who You Are

  • 3+ Years experience with software asset management and licensing.
  • Undergraduate degree in technical field, data engineering, or equivalent professional work history.
  • Strength with data analysis tools such as SQL, Excel, or Tableau
  • Quantitative, analytical, problem solving skills including the ability to organize and appropriate large amounts of data
  • Understanding of ITIL and ITOM, methodologies, especially CMDB
  • Previous involvement in assessing automated SAM tools such as SNOW, ServiceNow, or SysAid is a plus
  • You have an interest in learning and taking on increasingly complex tasks
  • Interest in learning and taking on increasingly complex tasks
  • Ability to work individually and within a team
  • Independent ability to research technical problems and solutions
  • Fluent English speaking and writing talent.

Who we are

We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, March 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

US Remote 63,000 - 91,000 USD per year

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at at least one week in advance of your interview.

Our Policies and Benefits

View Indeed's Applicant Privacy and Accessibility Policies -
Learn about our global employee perks, programs and benefits -

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

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