Software - Customer Success Manager (Remote)
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Posted on Indeed on Jun 23, 2022 (9 d ago)
Job Description
Are you good with people, good with technology, and enjoy helping others solve problems? If so, we have the perfect job for you! We are a private software company located in Salt Lake City seeking a customer service & technical support person. As a Customer Success Manager you will partner with our business owners. team leaders and individuals. We are a small team and you will be a valuable member of the team providing input from customers and assisting in future product development. The ideal candidate will:
- Able to maintain and build a book of existing business
- Be a quick learner and have the ability to troubleshoot and problem solve effectively
- Possess the ability to work independently or with a team
- Be self-motivated, detail-oriented and organized
- Have above average computer skills and be able to demonstrate proficiency in internet-related applications such as email clients, web browsers and sync
Qualifications/Education and/or Experience
2-5 years or more of related experience and/or training preferred; or equivalent combination of education and experience.
- Associates Degree (Preferred)
- Customer Service: 2 years (Preferably in Software)
- Typing proficiency: 50-60+ wpm
Benefits
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Company Information
Complete XRM, Inc (SLC, UT) is a privately held software company providing Productivity software and services under the product names: Pocket Informant, PlanPlusOnline and KPI Fire. We have a positive work environment and love to see employees and customers succeed. Our company values include: Purpose, Passion, Innovation, Progress, Balance, Energy, Success, and Organization. Come join our dynamic, creative, hardworking team!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Work Location: Remote
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