Customer Success Manager

Published date Posted on Indeed on Jun 23, 2022 (9 d ago)

About Wonderlic

Work a four-day week from anywhere for a company where people truly believe in what they’re doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has their best job, and that starts with you! We leverage science to deliver evidence-based insights to empower smarter employment decisions, using simple, intuitive assessment tools, and to make sure our own team is engaged and equipped to do their best work. Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that:

  • Work from anywhere in the United States

  • Four-day (32-hour) work week

  • 21 days of PTO plus a paid company shutdown from 12/26 to 12/31

  • True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work

  • Internet stipend

  • Competitive compensation and benefits

  • Paid parental and primary caregiver leave

  • Medical, dental, vision, FSA, and HRA

  • Short- and long-term disability, life, and AD&D insurance

  • Pet insurance

  • 401k



At Wonderlic, we combine our science-based assessment background with the best talent to innovate the way modern pre-employment screening is leveraged by the recruiting industry. We expertly combine I-O psychology, machine learning, and artificial intelligence to ensure applicants find their best jobs. Wonderlic provides the most trusted, scientifically validated assessments for sophisticated HR teams looking to identify top applicants and accurately predict on-the-job performance potential.

Summary

To partner with and provide strategic guidance to customers with the goal of aligning the customer's objectives to Wonderlic products and services. The Customer Success Manager will be responsible for regular and proactive engagement with their portfolio of customers to guide their customers to value realization while also uncovering and mitigating any risk within the portfolio.

Competencies

  • Customer Experience Management

  • Customer Relationship Management

  • Client Focus

  • Product and Technical Knowledge

  • Attention to Detail

  • Business Acumen

  • Change Management

  • Collaborating with Others

  • Impact and Influence

  • Thinking Strategically

  • Ensuring Accountability

  • Continuous Learning

  • Entrepreneurial Mindset

  • Embracing Diversity

Key Responsibilities

  • Actively monitor and manage relationships by fully understanding client goals, objectives and status of clients business

  • Build customer relationships through strategic conversations to understand organizational business objectives and goals

  • Conduct client-facing meetings and presentations on service delivery and opportunities for adding value to our customer's business

  • Coach customers to be product experts

  • Identify blockers and barriers to customer adoption, creating feedback loops between the customer and product teams

  • Act as a customer advocate within the company and streamline the customer experience to prevent turnover

  • Manage numerous customers and contacts at different stages of the customer lifecycle

  • Work closely with the account management team to win customer renewals

  • Leverage customer health monitoring tools to identify potential issues, and work with your customers to implement strategies for product success

  • Manage the customer database and ensure that all records are up to date

  • Travel occasionally to customer sites to educate the on-site team on best practices to further drive results and customer success

Qualifications and Experience

  • Tableau

  • Slack

  • Toolkit

  • Intercom

  • Stripe

  • Gong

  • GoToWebinar

  • Confluence (Basic)

  • Calendar Software (Intermediate)

  • Customer Relationship Management (CRM) Software (Advanced)

  • Software as a Service (SaaS) Operating Model (Basic)

  • Microsoft Office Suite (Intermediate)

  • Software as a Service (SaaS) (Intermediate)

  • Salesforce (Intermediate)

Policies

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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