Outbound w/Existing Customers-Customer Specialist/Medical Experience Needed

WASI | 60 d ago
Published date Posted on Indeed on May 28, 2021

Remote/At Home - Inbound/Outbound - Medical Customer Specialist

Location: REMOTE/AT HOME (United States only - All states except - WA, IN, OH, PA, DC, CA, MA, AZ, AR, NV, CO, ME, NY, OR, MD, NJ, CT, VT, RI, AK, HI)

  • Summary: Telephone position - mix of both mostly outbound work with existing customers - work from home/remote position. Medical Experience Required - CNA, medical back ground, home health aid, etc.
  • Duties include, but are not limited to, the following:
  • Motivated and energetic individual that can stick to a schedule working from home
  • Excellent verbal communication skills
  • Ability to learn systems quickly and focus on the task at hand
  • Possess the drive and focus to meet specific goals
  • Continually strive to increase ones personal and company expectations
  • Outbound customer service and sales/upgrading package calls
  • Establish and maintain positive working relationship with customers with ability to answer questions and retain product knowledge
  • Communicate with various team members as needed to ensure a smooth organization
  • Persuasion skills a plus
  • Other duties as assigned

JOB REQUIREMENTS

  • High School Diploma or equivalent
  • Knowledge of computers and relevant software applications
  • Proficient in spelling, punctuation, grammar, and other English language skills
  • Minimum 1 year call center experience preferred but not required
  • Minimum 1 year of Medical Background experience

Key Competencies

  • Self-motivated
  • Ability to work from home and focus on job expectations
  • Ability to accurately type a minimum of 25 words per minute
  • Strong verbal and written communication skills
  • Ability to respond intense situation quickly

Requirements to work from home

  • Google Chrome.
  • Computer with Windows 10 or newer
  • A minimum of 4GB RAM is recommended
  • 256 Kbps or 0.256 Mbps is the minimum required for internet upload speed per user
  • USB Headset Plugged in Computer - no wireless
  • Additional Monitor for Dual Screens
  • PC/laptop connected directly to your internet modem - hardwire, no wireless
  • Quite Work Space Free from distractions and noise

Job Types: Full-time, Part-time

Pay: $10.00 - $12.50 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Work Location:

  • Fully Remote

Work Remotely:

  • Yes

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