Customer Research Specialist

NRC Health | 10 d ago
Published date Posted on Indeed on Jul 21, 2021

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.

As an associate, you:

Innovate with us to move healthcare forward.

Give back to the community with volunteer time off.

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Support one another – no one says, “That’s not my job.”

Play hard at beer:30 and team outings – we have a lot to celebrate.

Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.

Live healthy with a comprehensive healthcare plan and wellness program.

Who we want

  • Do you have an aptitude for technology and a willingness to learn?
  • Are you a self-motivated individual with strong problem-solving and time management skills?
  • Are you comfortable working with data and speaking to the meaning of data?
  • Do you have an interest in quantitative statistical analysis?
  • Do you enjoy coordinating efforts with both internal and external contacts?
  • Are you highly organized and responsive?

What you will do

As a Customer Research Specialist you will be responsible for designing and programing surveys, and analyzing results to meet customers’ research objectives. This includes management of all aspects of custom research projects such as customer communication, survey writing and sampling plan development, survey programming, tracking, results analysis, compilation and presentation of results, documentation, and vendor partnerships. You will manage multiple custom research projects simultaneously, which requires excellent time management skills and the ability to prioritize and multi-task. You will ensure exceptional customer experience with internal and external customers by assisting with education on guidelines, background and best practices.

What you need

  • Bachelor’s degree required
  • Proficient in Microsoft Excel and PowerPoint
  • Strong written, verbal and interpersonal communication skills
  • Exceptional self-motivation, time management and problem-solving skills

Would be nice

  • Research background preferred
  • Experience interpreting and visualizing data sets

Have Purpose. Think Boldly. Feel Connected. Be Understood.


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