Customer Project Manager
Want to join a dynamic company and begin an exciting career in international business?
“Orient Overseas Container Line” and “OOCL” are trade names for transportation provided separately by: Orient Overseas Container Line Limited (“OOCLL”) and OOCL (Europe) Limited respectively and both are wholly-owned
subsidiaries of Orient Overseas (International) Limited, a public company (0316) listed on the Hong Kong Stock Exchange. OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully-integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. OOCL is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach and continual innovation. We pioneered transportation coverage of China and we are an industry leader in information technology.
We have an immediate opening for an E-commerce Manager. This position could be virtual dependent on candidate location.
1. Regional e-transaction and innovation driver. Promote the use of e-transactions, innovative solutions, and OOCL self-service products to both internal and external customers.
2. Primary contact on behalf of OOCL North America customer service and documentation and external customers for user maintenance and enhancement needs with OOCL.com, My OOCL Center (MOC), N2C3-Lite, customer communications, and other OOCL service-based products for Booking, Tracking and reporting needs.
3. Focused internal integrator with customer service, sales, and agents for e-commerce and innovation opportunities to promote available online tools.
4.Coordinate with OOCL Sales and Trade to identify potential customers for e-commerce applications to improve customer experience and internal efficiency.
5.Regularly engage customers over OOCL solution-based projects. The number of customer engagements and frequency to be determined by departmental management and incorporated with annual reviews.
6.Monitor and measure regional level customer traction with eCommerce software and new OOCL service-based products. Engage customers over OOCL solutions and identify both opportunities and gaps which may lead to improved service-based experiences.
7.Identify and share information related to key internal users as best practice models for the promotion of e-commerce usage amongst the front line customer service and documentation departments. Recognize key regular customers that effectively utilize eCommerce applications and promote and share their best practices to leverage for further growth among other customer segments.
8.Conduct OOCL product awareness training for cross-functional departments within North America region.
9. Perform competitive analysis and compile reports on OOCL online platforms’ usage.
10. Provide marketing content and articles to assist with customer communication and publication.
11.Assist in other e-commerce and customer service ad-hoc projects as required.
Ability to collaborate cross-functionally
Advanced Microsoft Suite proficiency (Excel, Power Point, Word, Power BI is a plus)
Attention to detail
Planning and organizational skills
Technical writing skills
Time management skills
Excellent customer relations
Excellent verbal and written communication skills
Flexibility and ability to adapt to changes
Maintain outstanding attendance record
Spanish speaking is a plus
To apply for this position, please submit your application via ADP WFN.
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