Implementation Representative II

Published date Posted on Indeed on Aug 27, 2021 (59 d ago)

Description & Requirements

Description

This position is for our Payment Service Post Live Implementation team. This role provides support for new projects. Builds customer tax profiles and inputs beginning tax balances using supplied documentation and/or through customer communication.

Develop a positive relationship with each customer. Partner with customers to resolve setup problems in a timely manner.

Using Payment Services implementation methodology, ensure compliant customers set up prior to activation.

Maintain consistent communication with customers, internal business partners or third parties to ensure their assigned activities are completed by the milestone target dates.

Prepare customers for their responsibilities once they are live and transitioned to Customer Support.

Work on stretch assignments and other duties as assigned

Qualifications

Manage multiple competing priorities with tight deadlines in a fast paced, ever changing environment

Manage projects in an organized, proactive and independent manner to meet all required time frames and commitments.

Strong problem-solving skills

Self-starter, who seeks out what they need rather than waiting for it to be delivered

Excellent oral and written communication skills

Excellent customer service skills

Ability to exercise judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions

Proficient with Microsoft Office or Google applications.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.


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