Participant Program Monitor

Published date Posted on Indeed on Oct 13, 2021 (6 d ago)
Program Monitor

A not-for-profit corporation, The Council for Educational Travel, USA (CETUSA) is seeking a Program Monitor for our Training and Internship division.

CETUSA Training and Internship programs are designed to allow international professionals, students, and recent graduates to come to the U.S. and take part in an internship or receive training in their chosen career fields at a U.S. host company. Our programs provide international participants with opportunities for professional development, insight into American know-how, and a greater understanding of American culture.

Program Monitor oversees the assigned participants' internship or training program while maintaining compliance according to J-1 Trainee/Intern program rules and regulations. The position requires superior customer support with heavy phone and computer usage.

Main Duties:
Welcoming and coordinating participant arrivals to the U.S. through email exchange and creation of Arrival Orientation Guides.
Communicate with the CETUSA Insurance Specialist to ensure that insurance is secured for the correct program duration; notify the Insurance Specialist if any changes occur in program dates.
Collect and provide feedback about arrival quiz, midpoint, and final evaluations for all programs.
Contact host companies to vet them for program transfers or extensions.
Conduct host company research as a part of the vetting process.
Review DS-7002 Training Plan according to program rules and regulations for transfers or extensions.
Troubleshoot issues that arise between a participant and their host company in a sensitive manner.
Maintain participant records in the SEVIS database, CETUSA database, and corresponding Excel sheets.
Conduct safety checks for participants located in areas that are impacted by severe weather.
Create, send, and monitor participant responses for monthly check-in surveys.
Promote cultural activities and through Mail Chimp or Social Media campaigns.

Required experience and skills:
Previous experience in a cultural exchange program is preferred but not required.
Bachelor's degree or equivalent experience preferred.
Previous experience handling a heavy volume of emails and phone calls.
Previous experience in a customer service environment.
Strong verbal and written communication skills.
Strong time management skills to handle periods of high volume.
Ability to follow guidelines and procedures, as well as written and oral instructions.
Ability to work in a team environment.
Ability to meet strict deadlines.
Attention to detail, heavy database work.
Time management: efficiency and organization of time, working with little supervision.
Proficient in MS Teams, Outlook, Office, Word, Excel, PowerPoint.
Sensitive to and enjoy working with people from other cultures.


The position will be based out of our Grand Rapids, Michigan office. Candidates out of the area with previous experience in this type of position may be considered.

To apply please submit a current, up-to-date resume and cover letter.

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