Customer Success Manager, Central Region

Published date Posted on Indeed on Oct 18, 2021 (52 d ago)

Cato Networks is the provider of the world’s first SASE platform. If you don’t know what SASE (Secure Access Service Edge) is, Google it now. What we envisioned already 5 years ago is now being formally endorsed by Gartner as the future of network and security.

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout customer’s journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. This is a remote role that can be located anywhere in the central region.


Requirements:
  • 5+ years of experience ideally in a Customer Success role at an high growth SaaS software or technology vendor or other customer facing role (consulting, professional services, pre-sales, managed services)
  • Solid technology background, ideally hands-on prior experience on at least a few of the following domains: routing (static, BGP, EIGRP, etc.), switching, SD-WAN, Firewall, Proxy, Secure Web Gateway/CASB/DLP, Identity Management (SSO, SAML, LDAP, etc.), Threat protection mechanisms (IPS, AM, etc), Load Balancing, Networking protocol analysis (TCP, UPD, IP, ICMP, etc.), WAN and MPLS
  • Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
  • Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
  • Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Effective problem solver, shows ownership and wants to see issues resolved
  • Comfortable working within a geographically distributed team for a hyper-growth global organization
  • Excellent command of the English language (written and spoken) with each additional language a plus
  • Ability to travel up to 25% of the time

Responsibilities:
  • Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow wth us and realize the full value of their investment in our technology
  • Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
  • Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

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