Housing Support Specialist

Published date Posted on Indeed on Nov 25, 2021 (14 d ago)

BALANCE is currently looking for Housing Support Specialist to work fully Remote in Texas. Bilingual Spanish preferred.

Full Job Description

The Housing Support Specialist is the first point of contact for a client contacting BALANCE's Housing Dept. This position requires an individual to be detail-oriented, able to multi-task and having engaging manner with callers. This position is responsible for handling all incoming calls, replying to general housing inbox, supporting HECM counselors with scheduling appointments as well as administrative support of housing dept. This is a remote position.


To perform this job successfully, an individual must be able to perform each of the essential duties listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Promptly answers incoming calls and emails from clients and determines nature of problem or question to establish course of action to address problem or question.
  • Provides information about national and community resources, and refers clients as appropriate.
  • Schedules appointments for clients, confirms daily appointments, and reschedules appointments as necessary and performs regular follow ups.
  • Communicates effectively with other team members to meet client needs. Respects client dignity and confidentiality.
  • Provides administrative support as needed.

Knowledge, Skills and Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required:

  • CUSTOMER SERVICE - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • INTERPERSONAL SKILLS - Demonstrates empathy, Focuses on solving conflict, not blaming or shaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
  • ORAL COMMUNICATION - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • WRITTEN COMMUNICATION - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
  • TEAMWORK - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
  • ETHICS - Treats people with respect; Keeps commitments; Works ethically and with integrity; Upholds organizational values.
  • ORGANIZATIONAL SUPPORT - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Values and respects diversity.
  • PLANNING/ORGANIZING - Prioritizes and plans work activities; Uses time efficiently.
  • PROFESSIONALISM - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • ADAPTABILITY - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
  • ATTENDANCE/PUNCTUALITY - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • DEPENDABILITY - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • INITIATIVE - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Interested in ongoing learning opportunities.
  • LANGUAGE - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • REASONING ABILITY - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • COMPUTER - Knowledge of spreadsheet software, word processing software, and Internet research software. Proficiency in Microsoft Office Applications (Word, Excel, Access, Outlook, etc.).

Education and Experience

  • An Associate's is required, Bachelor's degree is preferred.

Other Skills

  • Bi-lingual capabilities a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear, communicate confidently over the telephone and in person, keyboard and mouse, and view and read computer monitor.

Work Environment

This is a remote position, the employee must have a private quiet space where they can execute their responsibilities.





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