Director, SE GCN Sales - Amazon

Published date Posted on Indeed on Nov 25, 2021 (11 d ago)

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

We, the Ciena Global Cloud Networking Sales Team. are looking for an experienced technical business professional to direct a team of sales engineers to scale the consumption of Ciena’s products and solutions within our customers. You will lead the engineering of network solutions, and provide technology introduction, technical interface, support, and leadership into the Amazon account.

We are looking for this person to develop customer data (in support of product strategies) for driving Ciena’s future products. In the customer development efforts, the candidate will collaborate with multiple groups within Ciena to solve engineering, support, and business challenges to ensure the future achievement of goals.

As the customer-facing, SE Director for the Amazon account, the ideal candidate requires a strong understanding of current and future trends in cloud network architectures, optical and routing products, network software, and applications in the Cloud Networking ecosystem. The candidate must be able to drive technical and sales engagements ensuring Ciena’s hardware and software direction aligns with customer needs. Also, the candidate must be able to work collaboratively with key customer influencers across engineering, deployment, and executive staff to drive technology direction and product introduction. The candidate must be able to build and communicate solutions to customers, working with both internal and external organizations.

Skillful communication of Ciena’s competitive advantages in coherent transmission and data center interconnect solutions, Software, Services, and Routing & Edge offerings will be required.

This hire will support Amazon globally. Travel is required to visit customer locations in Seattle, San Jose & Dublin and travel to Ciena R&D headquarters in Ottawa, Canada. Proximity to our customer base is preferred but not required.


  • Lead and continue to build a Sales Engineering team that drives standard methodologies across the key SE team functions (Engineering, Support, Operations, and New Product Introduction).
  • Work with Ciena engineering, services, and operations team to deliver world-class customer experience for our customers. Serve as a key member of the Global GCN Sales Engineering team helping to define and deliver the overall strategy for customer engagement.
  • Support a strong group of SE leaders in a dynamic and fast paced environment.
  • Prepare and give business strategy reviews to senior management regarding opportunity size, progress, technology gaps, and risks.
  • Provide solutions sales & business development oversight for the GCN vertical -specifically focused on Ciena’s Software, Routing & Edge strategies.
  • Ensure accurate & timely reporting, forecasting, order & revenue execution.
  • Develop strong & positive relationships with Ciena Operations, PLM, Software & Support teams.
  • Make independent decisions on routine sales management activities in accordance with company policy and procedures
  • Ability to perform and communicate outside of standard business hours as needed
  • Ability to work within a globally matrixed sales team
  • 25%+ travel may be required
  • Perform other duties as assigned


  • Knowledge of Cloud Networking ecosystem, operations, planning, engineering, software environments & emerging applications.
  • Team management and project/product management experience. Outstanding presentation skills and the ability to articulate sophisticated concepts to cross-functional audiences.
  • Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations.
  • Proven leadership, problem-solving, project management skills, and strong attention to detail.
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment, strong bias for action.
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back the strategic narrative
  • Strong and respected relationships with ICP decision-makers.
  • Detailed understanding of cloud networks (Data Center, Edge, and Core)
  • Detailed understanding of SDN required, along with network element APIs.
  • Excellent time management skills; planning, prioritization, execution & follow-up
  • Professional in conduct and appearance


  • Ability to think strategically, innovatively, and creatively while using sound business judgment and quantitative skills.
  • Ability to build positive relationships and construct a long-term sales strategy.
  • Ability to understand and discuss technical concepts, tradeoffs, and opportunistic new ideas with technical teams.
  • Must be able to collaborate with key industry thought leaders, Ciena R&D, Engineering and PLM
  • Excellent organizational skills due to the multifaceted nature of activities
  • Superior verbal and written communication skills


  • Bachelor’s Degree (in Engineering, CS, EE), or equivalent experience, required
  • Master’s Degree, preferred
  • 12-1510 to 15+ years in the telecommunications data communications /industry technical experience including networking SW & HW, Architecture, and/or Solution Development
  • Sales Management Experience preferred
  • Sales Engineering and prior ICP strongly preferred



About Ciena
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.

Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!

Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.

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