Customer Care Specialist

Published date Posted on Indeed on Jan 07, 2022 (130 d ago)

#Description#

Jobvite is an end-to-end Talent Acquisition Suite that takes a marketing-first approach to intelligently attract dream candidates, automatically screen for the highest quality, engage employees invested in the future, and retain the people who care the most about your organization by combining the power of AI and the human touch. Jobvite is proud to serve a broad range of customers including Zappos, JPMorgan Chase, Ingram Micro, Trek Bikes, and Panasonic.

What You Will Do:

  • Serve as front line contact for customers by answering telephone calls and emails and On-line Chat
  • Identify, troubleshoot and resolve issues encountered by Jobvite customers
  • Document issues using case format in our CRM system
  • Provide expert knowledge of our application to the customer
  • Recognize and escalate complex customer issues as defined through the team’s support process

What Will You Bring:

  • 3+ years experience working with customers to diagnose and resolve questions and issues
  • Proven ability to quickly learn & adapt to new technologies and applications
  • Proven ability apply knowledge to diagnose problems and distill complex information into simple instructions
  • Experience documenting resolutions
  • Experience in providing frontline software support highly preferred
  • Salesforce Support System experience highly preferred
  • Ability to effectively prioritize and escalate customer issues as required
  • Ability to multitask and prioritize tasks
  • Willingness to interact and participate within a team environment
  • Excellent written and verbal communications skills
  • Strong customer service and listening skills
  • Strong interpersonal and time management skills
  • Strong analytical, debugging and diagnostic skills
  • Enthusiasm, strong work ethic and a positive attitude

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