Published date Posted on Indeed on Jan 14, 2022 (4 d ago)

Responsibilities:

  • Deliver excellent customer service using a customer first and continuous improvement mindset. * Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions. * Manage day-to-day work through SAS Cloud ticketing systems using best practices for ticket update quality and frequency. * Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. * Create and maintain service documentation including runbooks, knowledge base articles, and wiki content. * Configure, manage, monitor, and debug mid-tier software. * Manage, monitor, and maintain container-based applications deployed in cloud container services. * Develop tools and software to manage SAS and third-party software. * Diagnose, document, report, and resolve system problems. * Work directly with external customers and interface with other support teams and vendors. * Participate in on-call rotation (paid)

Essential Requirements:

  • Bachelor's degree or equivalent work experience * 5+ years of technical experience including: * 1+ years of experience with Container Technology, Kubernetes or CaaS * 1+ years of experience Enterprise Platform Support * 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware. * 2+ years of experience with UNIX or Linux supporting enterprise class applications.

Job Types: Full-time, Contract

Pay: $125,000.00 - $135,000.00 per year

Schedule:

  • 8 hour shift

COVID-19 considerations:
must be fully vaccinated against COVID-19. If there is a medical or
religious reason preventing you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have an accommodations process in place to
e

Work Location: Remote


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