Published date Posted on Indeed on Jul 03, 2021

The Higher Education Protection Network (HEPNet) is dedicated to seek to advance the interactions of higher education institutions with children and youth. We serve as a coordinated voice promoting good practices for protecting vulnerable populations and providing programming and resources appropriate to their needs. HEPNet is an equal opportunity employer. We will not allow favoritism or discrimination on the basis of protected characteristics.

MEMBERSHIP SPECIALIST, REMOTE

Part time (5-7 hours per week) $10-15/hour

In collaboration with the Executive Director, the Membership Specialist supports our members by completing enrollments, supporting programming, responding to requests, providing excellent customer service, and helping to drive our mission. Key responsibilities include:

Customer service

  • Responding to HEPNet emails when appropriate, and elevating other communication when needed
  • Resolving complaints by investigating issues and composing responses; referring non-standard complaints to the Executive Director

Programming

  • Setting up member webinars (6-7 annually) by inputting information in the platform, communicating with speakers and collecting speaker agreements, preparing slide decks, and conducting dry runs with speakers
  • Assessing satisfaction with member webinars

Communications

  • Compiling and writing monthly member newsletters
  • Monthly auditing of website
  • Leading and executing the benchmarking data project on an annual basis
  • Create and analyze member surveys

Membership management

  • Managing member renewals
  • Processing new memberships
  • Supporting member mentorship program by conducting regular check-ins and providing resources as needed
  • Reporting on membership retention and other analytics related to membership

Other duties as assigned

  • Including but not limited to assisting with conference planning and execution as needed

Successful candidates will have the following skills:

  • Advanced writing and communication skills
  • Reporting skills
  • Data analysis
  • Thoroughness
  • Organization
  • Attention to detail
  • Research skills
  • Problem solving
  • Customer focus
  • Quality focus
  • Proactive
  • Dependability
  • Ability to work independently and remotely

WORKING CONDITIONS
While other HEPNet employees work in the evenings, candidates with day availability is desired for meeting availability with members, webinar speakers, and general customer service. One evening per month will be required for staff meetings. This is a fully remote office role. Candidates residing in Ohio are preferred.

HOW TO APPLY

Applicants should submit a resume and cover letter outlining how they meet the specific requirements of the position by July 23.

Job Type: Part-time

Pay: $10.00 - $15.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Application Question(s):

  • Do you have experience in analyzing data for trends and pulling pertinent information?
  • Are you comfortable and proficient with new technology? Have you ever worked with a member management system?

Shift Availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location:

  • Fully Remote

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