Published date Posted on Indeed on May 11, 2022 (5 d ago)

Seeking a ServiceNow Discovery Administrator. This candidate will serve as the technical subject matter expert in ServiceNow Discovery, service mapping and work with a team to design, configure, implement and monitor discovery solutions.

The ServiceNow Discovery Administrator must have experience with:
  • IT Operations Management (ITOM)
  • Common Services Data Model (CSDM)
  • IT Service Management (ITSM)
  • CMDB Configurations.
Your Responsibilities will include:
  • Provide guidance and expertise in the implementation of Discovery using ServiceNow Discovery as well as various other integrations
  • Assist in the gathering of requirements and design of discovery solutions
  • Assist with building and configuring MID Servers
  • Monitor and assist in trouble shooting discovery schedules
  • Implement out of the box and custom discovery patterns
  • Configure and Develop scripts to enhance Discovery as well as automate various tasks
  • Work with Process Managers as well as system owners to properly configure discovery for their devices
  • Responsible for day-to-day activities of discovery administration and maintenance
  • Configure and support 3rd party integrations with ServiceNow to serve as discovery sources (SCCM, Qualys, JAMF, etc.)
  • Assist with the configuration and implementation of Service Mapping
  • Collaborate with IT and staff across the organization to improve and mature CMDB and our processes.
Bachelor's degree in Computer Information Systems; six to eight years of experience; or an equivalent combination of education and or experience in a related field.

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