The Data Management Analyst is an exciting opportunity within Epiq’s Electronic Discovery division. Data Management Support Analysts provide support for our Information Lifecycle Management process which includes working on industry leading tools which are developed within Epiq and from industry leaders. This is a highly visible role within the organization and requires a high attention to detail as duties include producing client export requests from our systems and permanently removing client data, some of which may not be recoverable. Additional duties may include researching data stores for data that can be deleted, communicating with Client Services regarding case disposition, and handling physical media requests.
Essential Job Responsibilities
Perform data exports for clients with strong attention to detail while following detailed procedures
Execute deletion requests per client specifications
Research potential areas for data deletion and work with internal teams to determine future action
Record steps taken and pertinent information to create an audit trail for future review
Partner with internal associates (e.g., application engineers, database administrators, software engineers and quality assurance analysts) to assist in case closure and data disposition
Document issues and work with other functional groups to develop updated processes
Two or more years of experience working within a technology oriented position in a fast paced, dynamic environment is strongly preferred but not required
Strong attention to detail and the ability to demonstrate technical problem solving skills
Bachelor’s degree in Computer Science, Information Systems or closely related field is strongly preferred or equivalent experience
Proactive, responsible, and willing to go above and beyond to achieve client satisfaction
Strong client focus: troubleshooting and follow-up skills; commitment to continuous improvement
Excellent oral and written communication
Experience in litigation support and/or document management systems is a plus
Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus - Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.
Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. #LI-KW1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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