Uses qualitative and quantitative research methods to gather and synthesize data in order to improve usability, solve problems and inform product strategy at every stage of the design and development process. Your research will add context and insight to the design process paving the way to products that are useful, usable, frictionless and delightful. You will design, plan and execute the research projects including screeners, surveys, usability testing, focus groups, interviews, field visits, ethnography studies, competitive analysis, cognitive walkthroughs, task analysis, journey development and persona building. You are a storyteller who is able to visualize and present your findings in a concise narrative that gets stakeholders and product owners excited about what the data means to them. This is an additional opportunity on the Digital Intelligence Research and Innovation Team. This role is for a general User Researcher. Preference will be given to candidates who have Customer Journey mapping or Service Blueprint experience
Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation
Researches personas and investigate behavior
Consults with internal teams as they use research findings to improve products
Works closely with marketing, product management and design teams to identify research topics
Participates in recruitment activities for user research
Plans and implements the overall user research strategy and methods
Formulates surveys and analyzing survey data
Plans and executes moderated and unmoderated usability exercises
Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors or related field
Three (3) years experience in UX User Researcher or similar role
Comfortable launching and iterating quickly and using data
In-depth understanding of User Interface (UI) design
Experience with qualitative and user-centered design methodologies
Knowledge of UX and user centered design practices
Experience evaluating mobile applications and web sites
Experience evaluating voice interfaces
Working knowledge of quantitative behavioral analysis and statistics
Skills and Competencies:
Critical thinker and problem-solving skills
Great interpersonal and communication skills
Competent in planning and executing remote and in-person usability testing
Ability to perform competitive and comparative analysis and research
Comfortable presenting research findings and insights
Able to successfully collaborate and work with the larger UX and product teams
Job Types: Full-time, Contract
Pay: Up to $50.00 per hour
- 8 hour shift
- Monday to Friday
Work Location: Remote
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