Associate, UX Researcher

Published date Posted on Indeed on Aug 04, 2022 (15 d ago)
Position Overview
Exact Sciences’ Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.
As an Associate UX Researcher you’ll join a team of designers, writers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and effective products that align to both the user needs and established OKRs. The Associate UX Researcher will work alongside the Research Manager to help plan and execute qualitative and quantitative research and recommend experience improvements. This role lives and breathes user experience and research. The Associate UX Researcher is full of curiosity about the whole human—understanding their challenges, their behaviors, and their lives. They are motivated to uncover innovative solutions based on all types of data, qualitative and quantitative alike, and are passionate about creating delightful digital solutions with a cross-functional team. Through deep knowledge of the user and business, they seek solutions and opportunities for an improved user experience. They can articulate research findings and present solutions in a manner that is compelling and clear.
Essential Duties
Include, but are not limited to, the following:
  • Assist in the identification, planning, and execution of qualitative and quantitative research methods to understand our users and their needs, identify experience improvements, and discover new opportunities.
  • Help synthesize research results, prepare clear and impactful presentations, and deliver them to the team and broader organization.
  • Create personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and/or other artifacts to help drive design vision and strategy.
  • Work closely with the UX Research Manager and cross-functional partners (including, but not limited to, CDX Research, product management, the UX team, the business, and the engineering team) to identify knowledge gaps in our understanding of the experience and contribute to solving for those gaps.
  • Contribute to digital product creation at multiple phases in the process and work with technology teams on implementation and post-implementation testing.
  • Apply strong problem-solving, analytical, and creative skills.
  • Apply strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Maintain regular and reliable attendance.
  • Understand accessibility best practices.
  • Advocate for the Experience's/Journey’s UX vision - possessing the knowledge and passion to articulate it clearly, concisely, and compellingly across audiences.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.
  • Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel.
Minimum Qualifications
  • Associates Degree in Marketing, Customer Research, Business Administration, Life Sciences, or field related to the essential duties of the job OR High School Degree +2 years of experience in customer experience, marketing, consumer research, or field related to the essential duties of the job.
  • 2+ years of experience researching UX as either a student, designer, or researcher.
  • Demonstrated strong understanding of quantitative and qualitative UX research methodologies.
  • Demonstrated ability to effectively engage and communicate with a cross-functional team that includes designers, product managers, subject matter experts (SMEs), and company leaders in a constructive and collaborative relationship.
  • Demonstrated ability to learn, understand, and break down complex business operation functions, customer journeys, user needs, and workflows.
  • Experience with research utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys.
  • Strong understanding of Design Tools such as (Adobe Suite, Figma, Sketch, etc.).
  • Strong understanding of the capabilities and limitations of HTML.
  • Demonstrated ability to perform the essential duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.
Preferred Qualifications
  • Experience in healthcare, wellness, or digital health.
  • Experience with both B2C and B2B products and/or services.
  • Proficiency in communicating user research findings with cross functional partners to drive impact.
#LI-RS1
If you need any assistance seeking a job opportunity at Exact Sciences, or if you may require a reasonable accommodation with the application process, please call our Recruitment Coordinator at 608-535-8841 or email
jobs@exactsciences.com
.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

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