User Experience Designer, Zappos at Work

Published date Posted on Indeed on Aug 19, 2022 (49 d ago)
Welcome! You made it to the job description page!
At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!
Company Culture is at Our Core

10 Core Values
are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.
Do our values speak to you?
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

We Focus on Four C’s

Company Culture
Customer Service
Commerce (the "E" kind in our case)
Zappos continues to transform and grow. Ensuring the
four C’s
remain top of mind in everyone’s day-to-day means delivering happiness and WOW in the long-term to customers, as well as employees, vendors, shareholders and the community, in a sustainable way.
It’s also part of our core culture to offer shoppers more styles and variety, while reimagining ways to exceed expectations, protect and grow our company culture, and serve our communities near and far.
Company Perks: Quick Reference
  • A generous Zapponian discount program.
  • A multitude of benefits and incentives to stay healthy and fit.
  • Zappos pays 100% of every employee’s medical, dental, and vision.
  • Plenty of paid time off for life, vacations, staycations, and rest.
  • Zappos pays for 100% of any 12 therapy, mental health, or coaching sessions each year.
  • Meaningful assistance programs like professional development, mentoring, and 401k.
  • Make an impact through volunteer adventures and other community programs
  • Mandatory fun? Yes, please. Enjoy team building, family spirit and plenty of room to recharge.
Check out more
company perks
on our website.
Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.
Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.
Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% discount.
1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.
Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.
Zappos at Work (ZAW) is growing, and we are looking for a User Experience Designer to help us take our business to the next level. ZAW is an innovative B2B and B2B2C program that provides safety footwear, uniform and apparel solutions to top Fortune 100 companies across the United States. As we grow, we are looking to hire a dynamic and experienced User Experience Designer.
This role will focus on defining the customer journey for ZAW. The ideal candidate will adopt a customer-centric mindset combined with data to develop this journey, along with identifying the proper touchpoints, messaging, design and functionality, all the while reducing friction and eliminating any negative customer experiences. Using this framework, this candidate will successfully deliver experiences for ZAW customers that bring joy, are easy to use, and meet business KPIs. They will conduct customer research across several mediums, including talking directly with end users, in order to propose wireframes and mock ups that are intuitive, easy to use, and fulfill technical requirements, making them feasible and possible to implement.
  • Collaborate with ZAW teams across business, operations and tech to develop user journeys.
  • Identify existing customer friction points and develop solutions to reduce them.
  • Develop wireframes, mock ups, and storyboards that reflect ideal customer outcomes and experiences, while working with tech to understand implementation requirements.
  • Define the most important areas of customer interaction with ZAW, and use a data-driven approach to optimize them, while suggesting design-focused ways to increase their utility.
  • Communicate effectively with customers, both internal and external, to understand needs, inputs, and outputs.
  • Iterate upon potential design ideas quickly and seamlessly in order to find the optimal solution.
  • Document, maintain, and implement user experience design SOPs, frameworks and workflows.
  • Implementing cutting edge and industry-leading research methodologies to make ZAW a world-class customer experience.
  • Utilizing lean methodologies to optimize the deliverability of user experience design implementations across the ZAW teams, quickly, and efficiently.
  • Bachelors Degree in a related field of study.
  • At least four (4) years of experience as a User Experience Designer, or in a similar role that integrates technical aspects, user experience, and customer journey mapping.
  • Ability to manage concurrent projects in a fast-paced, dynamic work environment.
  • Excellent organizational, presentation, analytical, written and verbal communication skills.
  • Proficient in Microsoft Office.
  • Expertise in UX tools such as Figma, Balsamiq, Axure, and/or Maze.
  • Experience with coding and ability to troubleshoot using HTML, CSS, and comparable languages.
  • A passion for delivering seamless customer experiences.
  • Prior experience in the eCommerce industry preferred.
Zappos is committed to help foster an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work. In order to ensure that we are considering the needs of all of our employees and building a more inclusive Zappos, we ask that you take a few minutes to update your details, even if you select “Prefer not to say” on some questions.
The Fine Print

Please limit to 2 applications.
The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at or call us at 1.702.943.7777.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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