Overview

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking a Director of DevOps, who will be responsible for creating and leading DevOps for client projects and presales activity. This role will also help lead and contribute to the overall Cloud CoE (Center of excellence). The ideal candidate will be cloud certified (AWS/Azure/GCP) with numerous project deployments both domestic and international. You will be responsible for architecting DevOps solutions for large scale international clients in the context of their enterprise environment and the broader view of public or private environments. This role requires architecture knowledge, sales engineering excellence, the ability to create DevOps best practice and standards, and leadership within a global distributed environment.

Open to remote locations, excluding Colorado.

Responsibilities

  • Provide DevOps practice adoption, technology expertise and process optimization blueprint for enterprise initiatives.
  • GTM Strategy. Contribute to the definition and establishment of Concentrix Catalyst's market leading offerings addressing business and market challenges that inspire enterprise DevOps maturity and transformations.
  • Exceptional business and technical acumen. Ability to communicate effectively across client organizations including executives, stakeholders, product, and delivery organizations. Ability to communicate and lead internally across our multi-disciplinary and global structure.
  • Trusted Advisor. Adept at building trust with your customer through strategic thought, exceptional execution, and technical depth and expertise.
  • Champion. Lead and energize your teams and clients by providing thought leadership in modern DevOps trends and technology.
  • Thought Leader. Contribute to Concentrix Catalyst published POVs, Whitepapers, Blog Posts, Webinars, and Speaking Engagements.
  • Technical Excellence. Ensure adherence to sound architecture and platform standards and best practices.
  • Continuous Improvement. Driven to lead self, clients, and teams in a rhythm and appetite for leading modern digital ecommerce trends and technology. Stay in tune with the latest trends and technology updates, changes, community, and roadmap(s). Improving and maintaining cloud engineering guidelines.
  • Sales Engineering. Provide broad expertise in strategic program direction and DevOps solution architectures and best practices alongside Concentrix Catalyst's Sales Vertical.
  • In a heavily client-facing pre-sales, or delivery kickstart role, you'll be accountable for big picture solution architecture and design.
  • Assist in translating business and marketing challenges into well-designed GTM solutions.

Qualifications

  • 10+ years in DevOps.
  • 5+ years in DevOps leadership role for large scale projects.
  • 5+ years in Cloud engineering.
  • 3+ years’ experience in DevOps/SDLC strategy.
  • Mastery with DevOps tools including Azure DevOps and/or Azure Engineer certification or similar experience, Jenkins, GitHub.
  • Mastery in written/verbal communication skills.
  • Mastery with contemporary engineering process (e.g., agile, scrum, Kanban).
  • Experience using cloud-based hosting solutions .
  • Master of at least one public cloud platform (GCP, AWS / Azure, etc.).
  • Solid experience designing or operating containers and container management platforms (Docker, Kubernetes, etc).
  • 6+ years managing, mentoring, motivating, and growing a goal-driven delivery team; Excellent interpersonal skills, including demonstrated experience in leading and mentoring resources.
  • Good working knowledge of Source Control concepts and tools.
  • Strong, current working knowledge integrating automation workflow tools (Jenkins/Hudson/uDeploy) with configuration management tools (Chef/Puppet/Salt Stack/Ansible).
  • Strong knowledge of CI/CT/CD pipeline.
  • Familiarity with infrastructure-as-code tools such as TerraForm or equivalent.
  • Knowledge of DevSecOps is preferred.
  • Ability to work effectively with non-technical personnel
  • Bachelor's Degree in computer science, a similar degree, or equivalent experience.
  • Excellent communication and presentation skills and ability to drive a DevOps strategy with a customer.
  • Familiarity of the role of Site Reliability Engineering is desired.
  • Travel is expected for this role: 25% (pre-Covid standard).

~ In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Concentrix Catalyst are based exclusively on merit. Concentrix Catalyst does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.

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